Question:
Requesting escrow is certainly a reasonable buyer request when and if large amounts are involved. You should, of course, honor this request.
Any request mutually agreed upon before the end of the auction is reasonable. After that, it’s up to the seller to decide whether to bend the terms. The buyer could justifiably complain if after the auction, the seller decided that the only acceptable payment was hand-delivered cash. This is no different except in the direction it flows. What everyone seems to be overlooking here is that it is the seller who says the buyer is "dictating" terms. What I see is a request from someone who is getting cold feet about the transaction and needs some assurance. A phone call from a reassuring human voice may be the only change in terms that is needed. — “Behind every successful organization stands one person who knows the secret of how to keep the managers away from anything truly important.”
Response:
What everyone seems to be overlooking here is that it is the seller who says the buyer is "dictating" terms. What I see is a request from someone who is getting cold feet about the transaction and needs some assurance. A phone call from a reassuring human voice may be the only change in terms that is needed.
My view as well. I can’t agree that asking about escrow constitutes "dictating" anything, and I think the seller may be wasting a whole lot of worry that could be better used elsewhere. — Ty Who is mostly just a slightly skewed Donna Reed This address is white-listed. Mail sent to it may bounce back to the sender.
Response:
<SNIP Requesting escrow is certainly a reasonable buyer request when and if – Hide quoted text — Show quoted text – large amounts are involved. You should, of course, honor this request. Sorry but I disagree, if the buyer wanted to use escrow and it wasn’t detailed in the auction description they should have asked before bidding. If they were not comfortable not using escrow they should have gone elsewhere. While it may be a reasonable request, the seller is in no way obliged to agree to a service that was not offered in the auction description. For a buyer to go ahead and bid then try to dictate terms like this is just plain ignorant.
I have been lurking here for sometime, and to be completely honest, I just ignore everything that is said by Don Lancaster, since it amounts to little more than rambling. However, the buyer problem is cleared up, he has stated he will be sending payment by Paypal this evening, and apologized for any suggestion to change the terms after the auction close. Thanks to everyone for your replies. Nan.
Response:
What everyone seems to be overlooking here is that it is the seller who says the buyer is "dictating" terms. What I see is a request from someone who is getting cold feet about the transaction and needs some assurance. A phone call from a reassuring human voice may be the only change in terms that is needed.
I think Fred may be right on this. The buyer has excellent feedback and is likely to be a responsible sort who asked what he thought was an innocent question. Not everyone thinks of everything before they bid — yes, they should, but they’re only human. Like us sellers. — David 666 – Number of the Beast $6.66 – Opening bid on the Beast $665.95 – BIN price of the Beast (Sorry, no refunds) Mrs. Illinois – Beauty Pageant of the Beast
Response:
– Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting.
Seems like he may be concerned about the condition of the item. Maybe you could reassure him about the exact condition and the reasonableness of the price. Perhaps you could even openly suggest that he can still back out of the purchase (better now than later) and all it will cost him is a NPB ding and a negative.
Response:
All I see that you can do is report the person to Ebay as a "dead beat". As far as Ebay is concerned, all they want is our money. – Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting. Thanks, Nan
Response:
– Hide quoted text — Show quoted text – Requesting escrow is certainly a reasonable buyer request when and if large amounts are involved. You should, of course, honor this request. Any request mutually agreed upon before the end of the auction is reasonable. After that, it’s up to the seller to decide whether to bend the terms. The buyer could justifiably complain if after the auction, the seller decided that the only acceptable payment was hand-delivered cash. This is no different except in the direction it flows. What everyone seems to be overlooking here is that it is the seller who says the buyer is "dictating" terms. What I see is a request from someone who is getting cold feet about the transaction and needs some assurance. A phone call from a reassuring human voice may be the only change in terms that is needed.
agreed, i did escrow once and it was a total PITA, if i bidder asked again i would get on the phone and talk to them, ask them what questions or concerns they had and point out my feedback. robert 36 years of providing clues to the clueless at no extra charge.
Response:
– Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting. Thanks, Nan Requesting escrow is certainly a reasonable buyer request when and if large amounts are involved. You should, of course, honor this request.
Sorry but I disagree, if the buyer wanted to use escrow and it wasn’t detailed in the auction description they should have asked before bidding. If they were not comfortable not using escrow they should have gone elsewhere. While it may be a reasonable request, the seller is in no way obliged to agree to a service that was not offered in the auction description. For a buyer to go ahead and bid then try to dictate terms like this is just plain ignorant. — Best Regards Niel Humphreys Snowdon Computers
Response:
- Hide quoted text — Show quoted text – Requesting escrow is certainly a reasonable buyer request when and if large amounts are involved. You should, of course, honor this request. Sorry but I disagree, if the buyer wanted to use escrow and it wasn’t detailed in the auction description they should have asked before bidding. If they were not comfortable not using escrow they should have gone elsewhere. While it may be a reasonable request, the seller is in no way obliged to agree to a service that was not offered in the auction description. For a buyer to go ahead and bid then try to dictate terms like this is just plain ignorant. —
I couldn’t have said it better, Niel. I never offered escrow or have any intentions of doing so, no matter how high the dollar amount. Rita
Response:
- Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting. Thanks, Nan
Requesting escrow is certainly a reasonable buyer request when and if large amounts are involved. You should, of course, honor this request. — Many thanks, Don Lancaster Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
Response:
– Hide quoted text — Show quoted text -I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting.
Gr-r-r. Buyers who do this make me mad. (I just had one the other day tack on an "extra" amount for Delivery Confirmation, which I don’t do because it’s far more trouble than it’s worth on my inexpensive items. I grumbled, then made a trip to the PO and sent her package DC.) I would wait 10 days and if I hadn’t gotten payment by that time, file a FVF, follow up with NPB if that doesn’t shake payment loose, then neg the sucker AND add them to your blocked bidder list. http://members.aol.com/kimmurphy/ Kimberly’s Barbie Collection: http://members.aol.com/kimmurphy/barbies.html
Response:
– Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting. Thanks, Nan
Give him a third option. Tell him he can wire the money to your account. Also, do not get involved in an email volley. You’ve already told him your terms. Now,
Response:
I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting.
Just politely reply back with a copy of your terms found in your auction, the paypal id that you want payment to, or the mailing address you want a money order sent to. If reply’s back again asking about escrow, reply back with the same info from your auction, your paypal id ; or your mailing address Wait the 10 days after auction, file the FVF and NPB if payment doesn’t show (give any payment htrough mail some extra time). that’ll be on strike against his acct. Block him from bidding on your auctions and in about 60 days time, post your feedback. More than likely, you will get a neg on this (whether you dont post a feedback or not).
Response:
Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services?
Sounds like an innocent enough request, though you should never use an escrow service suggested by a buyer unless you know they are legit. The time for him to have checked was before the auction ended, so he has no grounds. What is his neg for? You might suggest that if he uses a PMO he has the added protection of it being mail fraud if there’s any problem. This might get you away from a potential PP chargeback situation. — “Behind every successful organization stands one person who knows the secret of how to keep the managers away from anything truly important.”
Response:
Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg).
Be very careful ESPECIALLY if he wants to suggest his own escrow service. There are known scams this way. AS
Response:
I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting. Thanks, Nan
Response:
– Hide quoted text — Show quoted text – I have a problem that arose out of an auction today. I am a long time seller (over 1000 FB, 4 Neutrals, No Negs). Had an auction close well above where I thought it would ($400). Anyhow, on the auction page it states I only accept Paypal and Money Orders. This evening I get an e-mail from the buyer that says: Normally, I’d use PayPal for a purchase. But this is more than the usual amount of money I’d spend. Do you ever do business with any of the escrow services? I politely replied that I only accept Paypal and Money Orders as per the auction description and terms, and that I do not accept Escrow. Have not heard back, but I am sensing potential trouble (His FB is at 160 with 1 Neg). If he refuses the item due to his trying to dictate the terms, what should I do? Filing a FVF credit does not seem enough for the amount involved and the kind of behavior he is exhibiting.
Not a lot else you can do aside from neg them too. — Best Regards Niel Humphreys Snowdon Computers
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