Question:
Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks".
Jim, just be firm. They sold you the computer, their listing and your bid are a contract. It it totally against the rules for them to not honor your bid. They are gonna sell you that computer, that’s the way it is. Remember, the person you are talking to has no financial stake in this transaction. They could sell you a $5000 computer for your bid, and it wouldn’t affect them at all. They make them, there is no way they would lose money on it in the scheme of things. Just ask for their manager. Keep asking for their manager until you get satisfaction. If they are gonna sell on ebay they are gonna have to stand behind their auctions, even the mistakes. You are gonna get the computer. That’s it. Just be firm. I was never here ……
Response:
- Hide quoted text — Show quoted text – What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks! Writing to the president of [giant corporation] is ALWAYS worth a try. Success rate doing this is higher than with many other resolution techniques. I usually do this when I’ve gotten to the point that I’m really angry and have lost patience (and think I’m getting a runaround). Probably works half the time. In the case of IBM, your man would be Sam Palmisano. Going to http://www.ibm.com/ibm/sjp/ offers a link called "Send email" but I think a paper letter is much better. [snip very good directions on a sound complaint letter] I’ll add that it’s generally advised to send such a communicatio registered, return receipt or something equally trackable, accountable, and different from the rest of the pile. What part of "IBM is not going to sell you a laptop" are you having difficulty comprehending?
The part where you speak for IBM 
. Deborah Stevenson
Response:
Thanks again for all the input. May quest continues in the morning with another attempt to talk to a manager. Her voice mail introduction Friday stated that she would return calls that day, but once again, IBM did not keep their commitment.
– Hide quoted text — Show quoted text – Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks". Jim, just be firm. They sold you the computer, their listing and your bid are a contract. It it totally against the rules for them to not honor your bid. They are gonna sell you that computer, that’s the way it is. Remember, the person you are talking to has no financial stake in this transaction. They could sell you a $5000 computer for your bid, and it wouldn’t affect them at all. They make them, there is no way they would lose money on it in the scheme of things. Just ask for their manager. Keep asking for their manager until you get satisfaction. If they are gonna sell on ebay they are gonna have to stand behind their auctions, even the mistakes. You are gonna get the computer. That’s it. Just be firm. I was never here ……
Response:
- Hide quoted text — Show quoted text – What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks! Writing to the president of [giant corporation] is ALWAYS worth a try. Success rate doing this is higher than with many other resolution techniques. I usually do this when I’ve gotten to the point that I’m really angry and have lost patience (and think I’m getting a runaround). Probably works half the time. In the case of IBM, your man would be Sam Palmisano. Going to http://www.ibm.com/ibm/sjp/ offers a link called "Send email" but I think a paper letter is much better. [snip very good directions on a sound complaint letter] I’ll add that it’s generally advised to send such a communicatio registered, return receipt or something equally trackable, accountable, and different from the rest of the pile. Deborah Stevenson
What part of "IBM is not going to sell you a laptop" are you having difficulty comprehending? — Many thanks, Don Lancaster Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
Response:
Writing to the president of [giant corporation] is ALWAYS worth a try.
Even more effective is the VP in charge of sales or marketing. 1) It’s more likely to reach someone besides a secretary or assistdunce. 2) It’s his/her job to take care of, and may be the tip of a iceberg or similar problems, and he recognizes that. 3) He still makes enough per hour to know that fifteen minutes of his time dealing with your problem costs the company more than *giving* you the damn computer. So when he sends a note to Flunky Joe in sales, you can *bet* that Joe will be listening. Call the library and have them check the million dollar directory for the appropriate name, or seach on the web. — "My family’s coat of arms ties in back. Is this normal?"
Response:
- Hide quoted text — Show quoted text – What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks! Writing to the president of [giant corporation] is ALWAYS worth a try. Success rate doing this is higher than with many other resolution techniques. I usually do this when I’ve gotten to the point that I’m really angry and have lost patience (and think I’m getting a runaround). Probably works half the time. In the case of IBM, your man would be Sam Palmisano. Going to http://www.ibm.com/ibm/sjp/ offers a link called "Send email" but I think a paper letter is much better.
[snip very good directions on a sound complaint letter] I’ll add that it’s generally advised to send such a communicatio registered, return receipt or something equally trackable, accountable, and different from the rest of the pile. Deborah Stevenson
Response:
Thanks, Dan. Excellent suggestions!
– Hide quoted text — Show quoted text – Writing to the president of [giant corporation] is ALWAYS worth a try. Success rate doing this is higher than with many other resolution techniques. I usually do this when I’ve gotten to the point that I’m really angry and have lost patience (and think I’m getting a runaround). Probably works half the time.
Response:
What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks!
Writing to the president of [giant corporation] is ALWAYS worth a try. Success rate doing this is higher than with many other resolution techniques. I usually do this when I’ve gotten to the point that I’m really angry and have lost patience (and think I’m getting a runaround). Probably works half the time. In the case of IBM, your man would be Sam Palmisano. Going to http://www.ibm.com/ibm/sjp/ offers a link called "Send email" but I think a paper letter is much better. I can’t find a confirmation that he is actually located at the White Plains office, but I’m sure that Sam Palmisano, Chairman and CEO IBM Corporation 1133 Westchester Avenue White Plains, New York 10604 will get to him. As with all complaint letters, the FIRST SENTENCE should state what it is that you want IBM to DO. ("Send me a laptop of equal or better quality than the one I agreed to buy and IBM agreed to sell me…") The letter should be rich in facts. You should state the date you won the auction. You should mention the acknowledgement email and attach a copy. If you can, you should attach a copy of the original auction description. Those are the strong parts of your case (IBM agreed to sell, you committed to buy and gave a credit card). Those are your reasons why IBM should do what you want them to do. If you have names and dates of the people you talked to, include them, and the e-mail from SafeHarbor and your response saying you didn’t cancel. This is to show that you were seriously trying to work the problem, and to let the people in IBM’s CEO’s office know who they need to contact within IBM. Try to get the entire story onto a single page. Number the attachments and refer to them by number ("I got this email, attachment 2, stating that I won the auction and should enter my credit card number"). Don’t waste any space, or the bare minimum of space, on anger, threats, etc. Don’t talk about legal action; you and I have no idea whether you have legal grounds or not. Don’t talk about telling the press (do you have any press contacts? I don’t). Don’t say IBM has cheated you or done anything wrong, just say you’re disappointed. Just tell ‘em what you want them to do, and why, and give enough information to make it possible for them to do it. Just my $0.02. — Dan Smith
Response:
Get a refund. By the time they deliver, the laptop will be out of date. Mike — "Avoid employing unlucky people – throw half of the pile of CVs in the bin without reading them." – Hide quoted text — Show quoted text – I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks!
Response:
– Hide quoted text — Show quoted text – He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take? Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks". I don’t usually counsel this, but given your situation and the fact that IBM is a well-known humungoid company and you’re a little guy, have you considered approaching the media with this? I’m a former newspaper editor, and this story might appeal to me. If I were IBM, this is the sort of story I would not want to see. Is there a local "consumer action" reporter, in print or TV? If your local paper is big enough (but not too big) the business section might be interested in the story. Columnists are always looking for ideas as well, and if there’s a beat reporter for your community, they’re usually constantly trying to find things to write about. And eBay is a fairly hot topic right now. Just an idea. A bit of a long shot, but you never know. Once the flak at IBM gets called for his or her "side of the story," their attitude may change. — David "Nature abhors a vacuum. So does a cat." — Anonymous A great suggestion. My next step, after exhausting my options at the IBM "eMarkets" department, will be to contact headquarters & speak to their PR department. I’ll let them know that IBM auctions stuff they don’t have & sends emails with commitments that they don’t honor. I’ll also let them know that my next step will be to contact the TV, radio & newspapers in the Dallas area. Also, I have a niece that works for Fox News – she may also be able to offer some assistance. I know this is a long shot, but I feel I must do something.
Sounds like just the sort of eBay bashing that TAG might like, too Mac
Response:
– Hide quoted text — Show quoted text – He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take? Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks". I don’t usually counsel this, but given your situation and the fact that IBM is a well-known humungoid company and you’re a little guy, have you considered approaching the media with this? I’m a former newspaper editor, and this story might appeal to me. If I were IBM, this is the sort of story I would not want to see. Is there a local "consumer action" reporter, in print or TV? If your local paper is big enough (but not too big) the business section might be interested in the story. Columnists are always looking for ideas as well, and if there’s a beat reporter for your community, they’re usually constantly trying to find things to write about. And eBay is a fairly hot topic right now. Just an idea. A bit of a long shot, but you never know. Once the flak at IBM gets called for his or her "side of the story," their attitude may change. — David "Nature abhors a vacuum. So does a cat." — Anonymous
A great suggestion. My next step, after exhausting my options at the IBM "eMarkets" department, will be to contact headquarters & speak to their PR department. I’ll let them know that IBM auctions stuff they don’t have & sends emails with commitments that they don’t honor. I’ll also let them know that my next step will be to contact the TV, radio & newspapers in the Dallas area. Also, I have a niece that works for Fox News – she may also be able to offer some assistance. I know this is a long shot, but I feel I must do something.
Response:
He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take? Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks".
I don’t usually counsel this, but given your situation and the fact that IBM is a well-known humungoid company and you’re a little guy, have you considered approaching the media with this? I’m a former newspaper editor, and this story might appeal to me. If I were IBM, this is the sort of story I would not want to see. Is there a local "consumer action" reporter, in print or TV? If your local paper is big enough (but not too big) the business section might be interested in the story. Columnists are always looking for ideas as well, and if there’s a beat reporter for your community, they’re usually constantly trying to find things to write about. And eBay is a fairly hot topic right now. Just an idea. A bit of a long shot, but you never know. Once the flak at IBM gets called for his or her "side of the story," their attitude may change. — David "Nature abhors a vacuum. So does a cat." — Anonymous
Response:
Try this one. Tell them your younger brother just received his law degree, and is just itching to show his mettle by taking on a giant pro bono – Hide quoted text — Show quoted text – He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take? Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks".
Response:
He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take? Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks".
Everyone has to tilt at windmills once in a while. Having done it myself more than a few times, I can definitely understand the urge. As long as you understand up front that the odds are against you, and that all you can really hope for is to try to make a point, go for it.
Response:
<snip Richard, you are correct. It is just a matter of fighting for fair play and letting the other side know that you are displeased with their tactics. If enough people complain and let their dissatisfaction be known maybe eBay will see the light? I see the same crap being pulled by Xerox/Tektronix. It gives all us sellers a bad name when we try to sell printers and laptops. If a big company like IBM is making eBay look bad, us little sellers will feel the fallout. Rita
I don’t disagree with you at all, I just think eBay want’s the IBM’s and the Xerox’s more than they want us.
Response:
– Hide quoted text — Show quoted text – I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM.
Jim, if I were you I would hold their feet to the flame and insist, as you suggested, an equal or better solution. How can they put something up for b id that they don’t have? What would happen to one of us if we tried that? Please keep us posted on how this progresses. Bob
Response:
He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take?
Richard, you are correct. It is just a matter of fighting for fair play and letting the other side know that you are displeased with their tactics. If enough people complain and let their dissatisfaction be known maybe eBay will see the light? I see the same crap being pulled by Xerox/Tektronix. It gives all us sellers a bad name when we try to sell printers and laptops. If a big company like IBM is making eBay look bad, us little sellers will feel the fallout. Rita
Response:
done
– Hide quoted text — Show quoted text – Jim, Email me. James — — Regards, Computer-Guru Microsoft Certified Professional
Response:
Jim, if I were you I would hold their feet to the flame and insist, as you suggested, an equal or better solution. How can they put something up for b id that they don’t have? What would happen to one of us if we tried that? Please keep us posted on how this progresses. Bob
Will do. I have not given up.
Response:
Rita thanks – see responses below: Jim, that particular model normally sells for $2659.00 on the web. I think what had happened is that IBM incorrectly listed the better model as the lesser model with fewer options. They probably didn’t realize their mistake till it was too late. Now they are trying to weasel out of their obligation. Looking at their feedback it is probably better that you didn’t buy from them. Did they charge your CC?
no, they did not. As for forcing them to sell you the laptop, I would tell them to shove it and go buy a Dell.
But I like the T series Thinkpads! I would dispute the mutual bid cancellation with eBay!
I did. – Hide quoted text — Show quoted text – Rita
Response:
He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take?
Probably correct, but I’m not going to drop this. I have an e-mail from IBM stating that they have sold me that computer for the auction price. I plan on pushing as far as I need to go. Can’t let IBM run over the "little folks".
Response:
- Hide quoted text — Show quoted text – I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks! Jim, that particular model normally sells for $2659.00 on the web. I think what had happened is that IBM incorrectly listed the better model as the lesser model with fewer options. They probably didn’t realize their mistake till it was too late. Now they are trying to weasel out of their obligation. Looking at their feedback it is probably better that you didn’t buy from them. Did they charge your CC? As for forcing them to sell you the laptop, I would tell them to shove it and go buy a Dell. I would dispute the mutual bid cancellation with eBay! Rita
He can dispute it, but I don’t think it’s going to get him anywhere. This isn’t an issue of being right, this is an issue of being in a dispute with a huge eBay customer, the type of customer they’ve been seriously courting for the last couple of years. Right or wrong, who’s side do you think eBay is going to take?
Response:
– Hide quoted text — Show quoted text – I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks!
Jim, that particular model normally sells for $2659.00 on the web. I think what had happened is that IBM incorrectly listed the better model as the lesser model with fewer options. They probably didn’t realize their mistake till it was too late. Now they are trying to weasel out of their obligation. Looking at their feedback it is probably better that you didn’t buy from them. Did they charge your CC? As for forcing them to sell you the laptop, I would tell them to shove it and go buy a Dell. I would dispute the mutual bid cancellation with eBay! Rita
Response:
Jim, Email me. James — — Regards, Computer-Guru Microsoft Certified Professional – Hide quoted text — Show quoted text – I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks!
Response:
I’m new to eBay & seeking advice. I won an auction on IBM’s eBay site on 11/21/02. They sent an acknowledgment e-mail with a link to a web site to enter credit card info. I did & waited a couple of weeks for delivery. Called a couple of times & was assured it was on the way. It never arrived. After talking to many IBM folks, I learned that IBM did not have the ThinkPad and that I would have to wait for one to arrive. It is now early Jan, and one hasn’t (and probably will never) arrive. So far, the only option IBM as offered is to deliver an inferior computer. I’ve told them I’m only interested in an equal or better computer. Of course, IBM does have that type of computer, but is not in their "eBay store". Also, I received this e-mail from SafeHarbor. I responded that I had not agreed to canceling the order. Dear jimtx3: Congratulations on your recent winning bid for 2073393418, IBM ThinkPad T23 P3 1.2 60GB CDRW DVD WiFi. Your seller, ibm, has contacted eBay for their auction credit and let us know that you’ve both decided to forgo the transaction. If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have received the item and intend to keep it), please the subject line of your email. Thanks for your assistance. Regards, eBay SafeHarbor Team What should I expect? Am I not correct in insisting that IBM meet their obligations? I’ve sent e-bay e-mails, they respond with canned responses (between you & seller type of stuff). Gave them a negative comment today, and so far, no response from IBM. Thanks!
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