Question:
I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback?
Wait until the UK buyer files a non-delivery dispute and PayPal takes the money back. Then neg the buyer.
Response:
Wait until the UK buyer files a non-delivery dispute and PayPal takes the money back. Then neg the buyer.
Non delivery dispute? The item was promptly mailed and delivered. Karen
Response:
You screwed up and you want to punish the other party? You’re a nut!
Why the name-calling? I’m a newbie and was looking for advice. I acknowledge that I screwed up. My shipping charge was obviously for domestic plus 1.30 insurance and offered worldwide shipping. The Buyer could have, if she wanted, make amends on a new Seller oversight, but didn’t. It was just not a perfect ending. And, after having an item returned from Malaysia because of it was a prohibited item (after being opened and returned by Customs), I’m probably going to just sell domestic from now on. My other int’l sell was to Italy and that turned out fine, though. Karen
Response:
Wait until the UK buyer files a non-delivery dispute and PayPal takes the money back. Then neg the buyer. Non delivery dispute? The item was promptly mailed and delivered.
All PayPal cares about is a carrier’s delivery confirmation that it can review online. Got one? I’ve seen buyers get refunds after leaving positive feedback about how lovely the item was. My point is, retaliatory feedback is probably not the only reason you should let this slide.
Response:
Wait until the UK buyer files a non-delivery dispute and PayPal takes the money back. Then neg the buyer. Non delivery dispute? The item was promptly mailed and delivered. Karen
You have tracking on it, then….to a UK confirmed address? Kris
Response:
Your buyer paid exactly what you quoted for shipping, then you try to get $7.00 more from them? What’s this bracelet made of, steel I-beams? ;) You should write back to your buyer, acknowledge your two mistakes, and apologize for asking for more money. Tell them you were having a mental breakdown, were drunk, or come up with some other excuse for your request. Then, hope that they don’t leave you a negative for changing the terms of the auction after they paid. If it only cost you $7.00 (and I can’t figure out how), it’s a cheap lesson in knowing your shipping costs *before* you quote them to the customer. You *do* realize that if you were wrong on the cost of international shipping, you’d likely have also been wrong on the cost of domestic shipping. Right?
Hi Kris, the bracelet is vintage David Andersen sterling silver. Sold for 70 and I listed flat rate of shipping for $7 and 1.30 required insurance. The shipping ended up being $20 to U.K., so I asked for extra money to make up the difference after I shipped it. I feel the deal wasn’t complete and that int’l shipping was offered but amount not listed. I blew it when I just sent the invoice without seeing the recipient’s destination right away. I thought there may be an opportunity to make the transaction correct, but it’s obvious that there’s not. I realize I am new and trying to figure out shipping charges. I thought the community would understand. If it had been me buying a piece from a new foreign seller, I probably would let the Seller know that the shipping charges appeared too low. I would want a fair trade. But, then again, I return money to a cashier when am given too much change and when the cashier is surprised at that, I gather that doesn’t happen too often. Additionally, the Buyer could have responded to my inquiry and said "sorry you’re sol," and that would have been fine. At least she would have exchanged a communication to end the deal. In the end, even without the low ship fee, she got a screamin’ deal on the bracelet and I’m not apologizing for reaching out to her with two polite emails. I will try to read between the lines of animosity here, and not leave any negative feedback and blow it off as a lesson learned as newsgroup’s advice. Thanks, Karen
Response:
realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 Should I blow it off or leave a negative or moderately-negative or positive feedback?
Being a newbie is not grounds to ask the buyer to pay additional for your mistake. Better you suck up the $7 and credit it to a lesson learned. If there is a deserved neg it should be directed toward you for having the gonads to actually expect the buyer to pay you additional funds after the fact. Should you neg this bidder be ready for a well deserved retalitory neg back at you. Your reasoning is laughable. No offnese. Be smart and let this die before it bites you. Tha RagMan
Response:
All PayPal cares about is a carrier’s delivery confirmation that it can review online. Got one? I’ve seen buyers get refunds after leaving positive feedback about how lovely the item was. My point is, retaliatory feedback is probably not the only reason you should let this slide.
Interesting… gee. Well, thanks for the info and advice which I will heed. Karen
Response:
Why the name-calling? I’m a newbie and was looking for advice. I acknowledge that I screwed up. Karen
<snip Ignore any arseholes that throw insults , or try to tell you the obvious Karen . Unfortunatly , people that stumble across this group , tend to think it is a 100% helpful advisory group about Ebay . That is way from the fact . There are a lot of helpful people in here , and also alot of dickheads , that 1. Have such a crap ebay business themselves that they spend every hour in here trying to belittle innocent people trying to ask a honest question . 2 . Have probably been kicked off ebay themselves for being a prat that they frequent between this and the anti – ebay group with the same responces . 3 Have their head so far up their own arse , that they are typing with their toes . In a nutshell , you made a mistake . Remember the saying . "dont cry over spilt milk" . Also dont leave any feedback , as you risk a derogatory one back . Just take the loss and put it down to experience . In future , weigh all your items before you list the auction , and use this http://ircalc.usps.gov/ to check the rates for sending items overseas .
Response:
- Hide quoted text — Show quoted text – Hi hope to get some advice. In short, I’m new to eBay… about 6 months now. I started out buying, bidding, buying, bidding, and receiving packages everyday in the mail. I was getting goofy buying and collecting stuff.. I decided to sell my junk that I don’t like to finance buying junk that I do like. So, started selling. Had 10 or so good experiences and was really getting into unloading all of my stuff for decent money. I sold a Norwegian bracelet to someone in the U.K. and I’m in California. I sent the invoice, got PayPal paid, mailed the package and then realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback? I have a perfect rating and don’t want to make this Buyer mad, or anything. But, still, if it had been the other way around, I would’ve coughed up a few more bucks for a new Seller. Thanks so much, Karen
I sympathize but when you list something for sale, you are bound by the terms you state in your listing. Any changes after the fact can be rightfully interpreted as unethical. Ed
Response:
My other int’l sell was to Italy and that turned out fine, though.
Now THAT is beginner’s luck! Italy’s postal system is notorious for losing packages, and damned near anything worth shipping there is on the prohibited imports list. Non spedisco in Italia.
Response:
Hi hope to get some advice. In short, I’m new to eBay… about 6 months now. I started out buying, bidding, buying, bidding, and receiving packages everyday in the mail. I was getting goofy buying and collecting stuff.. I decided to sell my junk that I don’t like to finance buying junk that I do like. So, started selling. Had 10 or so good experiences and was really getting into unloading all of my stuff for decent money. I sold a Norwegian bracelet to someone in the U.K. and I’m in California. I sent the invoice, got PayPal paid, mailed the package and then realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback? I have a perfect rating and don’t want to make this Buyer mad, or anything. But, still, if it had been the other way around, I would’ve coughed up a few more bucks for a new Seller. Thanks so much, Karen
Response:
– Hide quoted text — Show quoted text – Hi hope to get some advice. In short, I’m new to eBay… about 6 months now. I started out buying, bidding, buying, bidding, and receiving packages everyday in the mail. I was getting goofy buying and collecting stuff.. I decided to sell my junk that I don’t like to finance buying junk that I do like. So, started selling. Had 10 or so good experiences and was really getting into unloading all of my stuff for decent money. I sold a Norwegian bracelet to someone in the U.K. and I’m in California. I sent the invoice, got PayPal paid, mailed the package and then realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback? I have a perfect rating and don’t want to make this Buyer mad, or anything. But, still, if it had been the other way around, I would’ve coughed up a few more bucks for a new Seller. Thanks so much, Karen
You screwed up and you want to punish the other party? You’re a nut! jim menning
Response:
– Hide quoted text — Show quoted text – Hi hope to get some advice. In short, I’m new to eBay… about 6 months now. I started out buying, bidding, buying, bidding, and receiving packages everyday in the mail. I was getting goofy buying and collecting stuff.. I decided to sell my junk that I don’t like to finance buying junk that I do like. So, started selling. Had 10 or so good experiences and was really getting into unloading all of my stuff for decent money. I sold a Norwegian bracelet to someone in the U.K. and I’m in California. I sent the invoice, got PayPal paid, mailed the package and then realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback? I have a perfect rating and don’t want to make this Buyer mad, or anything. But, still, if it had been the other way around, I would’ve coughed up a few more bucks for a new Seller. Thanks so much, Karen
Your buyer paid exactly what you quoted for shipping, then you try to get $7.00 more from them? What’s this bracelet made of, steel I-beams? ;) You should write back to your buyer, acknowledge your two mistakes, and apologize for asking for more money. Tell them you were having a mental breakdown, were drunk, or come up with some other excuse for your request. Then, hope that they don’t leave you a negative for changing the terms of the auction after they paid. If it only cost you $7.00 (and I can’t figure out how), it’s a cheap lesson in knowing your shipping costs *before* you quote them to the customer. You *do* realize that if you were wrong on the cost of international shipping, you’d likely have also been wrong on the cost of domestic shipping. Right? Kris
Response:
Thanks, Don. Looks like a good read. Have it bookmarked to return! Karen
Response:
You refund all of his money. It’s a seller’s responsibility to know where she can and cannot ship her items.
I never would have thought that a black patent leather used ladies’ handbag would be prohibited to mail to Malaysia. But, I wrote to the Buyer and asked what I should do and haven’t heard back. It’s been 2 months now. Do I just do a refund through PayPal without any communication? I am thinking that he may want it delivered somewhere else or something. It’s a darling bag. Karen
Response:
Now THAT is beginner’s luck! Italy’s postal system is notorious for losing packages, and damned near anything worth shipping there is on the prohibited imports list. Non spedisco in Italia. I have recently been noticing the Italy problems. I think I’ve been lucky overall with eBay. Except I tend to lose money on items I sell. I would probably be a terrible bartender, too, big pours and buying drinks. I’m not really a very good businessperson. Karen
No wonder you have perfect feedback. 
Response:
Now THAT is beginner’s luck! Italy’s postal system is notorious for losing packages, and damned near anything worth shipping there is on the prohibited imports list. Non spedisco in Italia.
I have recently been noticing the Italy problems. I think I’ve been lucky overall with eBay. Except I tend to lose money on items I sell. I would probably be a terrible bartender, too, big pours and buying drinks. I’m not really a very good businessperson. Karen
Response:
You have tracking on it, then….to a UK confirmed address? Gosh, I hope I do… am not sure. I didn’t even think that recipient had not received it!
You don’t have tracking unless you used Global Express (EMS). Which brings me back to my sell to Malaysia. When the item came back from Customs, I wrote to the Buyer immediately and asked what he wanted me to do next? He asked about shipping costs before bidding and I shipped for exact shipping price of $24. What should I do about this one? He has paid for everything already. Thanks, Karen
This is a toughie, but it’s up to the shipper to follow the customs rules and know whether the item can be shipped to another country. That information is available when you’re calculating your shipping costs via the USPS website. For Malaysia, the prohibitions are listed here: http://pe.usps.gov/text/imm/immicl/immicllm_014.html Some items *can* be shipped in, but not in letter-post; others aren’t admitted at all. Just send him a refund, and relist. If you sell many of those type items, you’ll need to block bidders from certain countries. If he paid via credit card, he’ll be filing to get his money back anyway, so you might as well bite the bullet now. Kris
Response:
You have tracking on it, then….to a UK confirmed address? Gosh, I hope I do… am not sure. I didn’t even think that recipient had not received it! Which brings me back to my sell to Malaysia. When the item came back from Customs, I wrote to the Buyer immediately and asked what he wanted me to do next? He asked about shipping costs before bidding and I shipped for exact shipping price of $24. What should I do about this one? He has paid for everything already.
You refund all of his money. It’s a seller’s responsibility to know where she can and cannot ship her items.
Response:
- Hide quoted text — Show quoted text – Hi hope to get some advice. In short, I’m new to eBay… about 6 months now. I started out buying, bidding, buying, bidding, and receiving packages everyday in the mail. I was getting goofy buying and collecting stuff.. I decided to sell my junk that I don’t like to finance buying junk that I do like. So, started selling. Had 10 or so good experiences and was really getting into unloading all of my stuff for decent money. I sold a Norwegian bracelet to someone in the U.K. and I’m in California. I sent the invoice, got PayPal paid, mailed the package and then realized that I charged too little for shipping. I wrote to the Buyer and asked if they could please send me an addional $7 because I had no idea shipping this thing there would cost me so much. No answer. I wrote again, and explained how new I was and that I would really appreciate a few more bucks, and I never received a response. Buyer nor I has left feedback. Should I blow it off or leave a negative or moderately-negative or positive feedback? I have a perfect rating and don’t want to make this Buyer mad, or anything. But, still, if it had been the other way around, I would’ve coughed up a few more bucks for a new Seller. Thanks so much, Karen
Absolutely NO foreign sales, anytime ever. See http://www.tinaja.com/glib/ebaysell.pdf — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
Response:
I sympathize but when you list something for sale, you are bound by the terms you state in your listing. Any changes after the fact can be rightfully interpreted as unethical.
But, the terms were vague as far as int’l shipping goes, weren’t they? But, I see what you’re saying, anyway. thx, Karen
Response:
Thanks, Rob!
Response:
You have tracking on it, then….to a UK confirmed address?
Gosh, I hope I do… am not sure. I didn’t even think that recipient had not received it! Which brings me back to my sell to Malaysia. When the item came back from Customs, I wrote to the Buyer immediately and asked what he wanted me to do next? He asked about shipping costs before bidding and I shipped for exact shipping price of $24. What should I do about this one? He has paid for everything already. Thanks, Karen
Response:
– Hide quoted text — Show quoted text – Your buyer paid exactly what you quoted for shipping, then you try to get $7.00 more from them? What’s this bracelet made of, steel I-beams? ;) You should write back to your buyer, acknowledge your two mistakes, and apologize for asking for more money. Tell them you were having a mental breakdown, were drunk, or come up with some other excuse for your request. Then, hope that they don’t leave you a negative for changing the terms of the auction after they paid. If it only cost you $7.00 (and I can’t figure out how), it’s a cheap lesson in knowing your shipping costs *before* you quote them to the customer. You *do* realize that if you were wrong on the cost of international shipping, you’d likely have also been wrong on the cost of domestic shipping. Right? Hi Kris, the bracelet is vintage David Andersen sterling silver. Sold for 70 and I listed flat rate of shipping for $7 and 1.30 required insurance. The shipping ended up being $20 to U.K., so I asked for extra money to make up the difference after I shipped it. I feel the deal wasn’t complete and that int’l shipping was offered but amount not listed. I blew it when I just sent the invoice without seeing the recipient’s destination right away. I thought there may be an opportunity to make the transaction correct, but it’s obvious that there’s not. I realize I am new and trying to figure out shipping charges. I thought the community would understand. If it had been me buying a piece from a new foreign seller, I probably would let the Seller know that the shipping charges appeared too low. I would want a fair trade. But, then again, I return money to a cashier when am given too much change and when the cashier is surprised at that, I gather that doesn’t happen too often. Additionally, the Buyer could have responded to my inquiry and said "sorry you’re sol," and that would have been fine. At least she would have exchanged a communication to end the deal. In the end, even without the low ship fee, she got a screamin’ deal on the bracelet and I’m not apologizing for reaching out to her with two polite emails. I will try to read between the lines of animosity here, and not leave any negative feedback and blow it off as a lesson learned as newsgroup’s advice. Thanks, Karen
No animosity, Karen. But we’re mostly sellers here, and have been through this kind of stuff for years. Things like this are "lessons learned" that you’ll never forget. I ship internationally, made a few mistakes at first, but it’s always gone smoothly. When you set your shipping, use eBay’s shipping calculator. Figure the weight of the shipment in advance, and put that exact weight in….as well as the options for both domestic and international. That way, someone can’t come along and just pay you. It wouldn’t have fit inside a flat-rate envelope, eh? Those are $5 or $9 to the UK, can be insured, and I’ve shipped flat metal bracelets internationally that way before, in light bubble wrap then encased in cardboard sheets.. (Your $20 sounds like Air Parcel Post for two pounds…..and I’m surprised the PO didn’t offer Global Priority (variable single) for $15). Kris
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