Marketing Online Review » eBay Business » Why does eBay spotlight successful sellers that break the rules?

Why does eBay spotlight successful sellers that break the rules?

Question:

– Hide quoted text — Show quoted text – Here’s the trailer store: http://stores.ebay.com/E-W-TRAILERS And here’s a couple of the listings: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7541397204 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3838623463 Pretty spiffy, isn’t it? But anyway, I’m reading through the various listings of this seller that is so successful playing by all the rules that eBay puts him up as an example to help and inspire the rest of us and I notice something a little…funny. What’s funny is that this phrase occurs in each and every single listing that this profiles seller has on eBay: Well, for starters, eBay and the eBay community are very fortunate to have an honest seller of this caliber.  Here is a seller selling merchandise by its very nature isn’t suited for eBay.  The gentleman is selling merchandise that is either custom built and/or modified to a customer’s needs and specifications.  This takes time, about 30-days as he has states.  This is normal even for local trailer shops if it’s not on the lot. "DUE TO OUR LOW PRICES & LOW PROFIT MARGIN: 2 PERCENT WILL BE ADDED TO ALL PAYPAL & CREDIT CARD PAYMENTS" Though, I find this statement both ethically wrong and tacky and feel that it should never be mentioned, I’ll bet this is more for discouraging the use of "Card Not Present" CC than it is to actually collect on them. Personally, due to the nature of custom orders and the unstable clientele on eBay, I would have opted for a more secure payment method for special orders.  As for the "Low profit margin" I don’t buy that statement in the slightest. He has a sale that feedback was left August 2nd and he didn’t have the surcharge listed. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7504439256 I’ll bet he was burned a few times and just started this practice. Report him to eBay and I’ll bet he gets these auctions pulled. These guys must have just started doing that, right? I mean, if a power seller like this was surcharging for credit cards (against processing rules) and PayPal (against PayPal and eBay rules), eBay would slap ‘em down and make ‘em stop. At the very least, they wouldn’t feature them in a seller profile and hold them up as an example for the rest of us, would they? Would they? Why penalize a great seller?  He’s doing a great job selling items that place the odds against him.  The items are high dollar and very risky for him to make available on eBay.  Personally, I wouldn’t buy from him due to the nature of the item and the surcharge.  Plus, I buy my trailers locally and find it foolish to do otherwise. I must be missing something here… Yes, a great seller trying to educate you on how it’s done.  Watch him closely and take notes. Rita Rita, I think you would argue with a rock. This last week you called someone doing the same thing a "rotten bastard" http://groups.google.com/group/alt.marketing.online.ebay/browse_frm/t… What makes THIS seller honest and your post’s a bastard? How do you know he is legit? Why is the ebay community fortunate to have him and not the other? Do you get to pick and choose these? Go lay down,

I would have missed "Rita" entirely if you hadn’t quoted her in your reply but since you did, isn’t it odd how the lesson of her post ("watch him closely and take notes") is to break the rules? And since Rita is reading this, yes, that is the lesson. The rules are no credit card or PayPal surcharges. Either you follow the rules…or you don’t. Guess I know which side Rita comes down on.

Response:

– Hide quoted text — Show quoted text – Here’s the trailer store: http://stores.ebay.com/E-W-TRAILERS And here’s a couple of the listings: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7541397204 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3838623463 Pretty spiffy, isn’t it? But anyway, I’m reading through the various listings of this seller that is so successful playing by all the rules that eBay puts him up as an example to help and inspire the rest of us and I notice something a little…funny. What’s funny is that this phrase occurs in each and every single listing that this profiles seller has on eBay: Well, for starters, eBay and the eBay community are very fortunate to have an honest seller of this caliber.  Here is a seller selling merchandise by its very nature isn’t suited for eBay.  The gentleman is selling merchandise that is either custom built and/or modified to a customer’s needs and specifications.  This takes time, about 30-days as he has states.  This is normal even for local trailer shops if it’s not on the lot. "DUE TO OUR LOW PRICES & LOW PROFIT MARGIN: 2 PERCENT WILL BE ADDED TO ALL PAYPAL & CREDIT CARD PAYMENTS" Though, I find this statement both ethically wrong and tacky and feel that it should never be mentioned, I’ll bet this is more for discouraging the use of "Card Not Present" CC than it is to actually collect on them. Personally, due to the nature of custom orders and the unstable clientele on eBay, I would have opted for a more secure payment method for special orders.  As for the "Low profit margin" I don’t buy that statement in the slightest. He has a sale that feedback was left August 2nd and he didn’t have the surcharge listed. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7504439256 I’ll bet he was burned a few times and just started this practice. Report him to eBay and I’ll bet he gets these auctions pulled. These guys must have just started doing that, right? I mean, if a power seller like this was surcharging for credit cards (against processing rules) and PayPal (against PayPal and eBay rules), eBay would slap ‘em down and make ‘em stop. At the very least, they wouldn’t feature them in a seller profile and hold them up as an example for the rest of us, would they? Would they? Why penalize a great seller?  He’s doing a great job selling items that place the odds against him.  The items are high dollar and very risky for him to make available on eBay.  Personally, I wouldn’t buy from him due to the nature of the item and the surcharge.  Plus, I buy my trailers locally and find it foolish to do otherwise. I must be missing something here… Yes, a great seller trying to educate you on how it’s done.  Watch him closely and take notes. Rita

Rita, I think you would argue with a rock. This last week you called someone doing the same thing a "rotten bastard" http://groups.google.com/group/alt.marketing.online.ebay/browse_frm/t… What makes THIS seller honest and your post’s a bastard? How do you know he is legit? Why is the ebay community fortunate to have him and not the other? Do you get to pick and choose these? Go lay down, chaz

Response:

– Hide quoted text — Show quoted text – So, I was reading my messages from eBay (yes, I actually do that once in a while) and decided to waste a bit of time reading some of the stuff that they were linking to for the purpose of helping and inspiring us. One of the links was to seller profiles at http://pages.ebay.com/sellercentral/sellerprofiles.html . Great! Let’s read some profiles of some folks who have made their eBay business such a success that eBay would feature them in seller profiles. These will surely be folks that play by all the rules or eBay wouldn’t feature them, right? Right! So I go to off to read the profiles and in the top section under "Business and Industrial" is a link that says "Ten trailers sold in a day!" Well, I figure that’s potentially interesting. Ten trailers in a day? I ‘reckon Billy Bob and Joe Beth and their cousins must be gettin’ ready to expand their subdivision in the lovely hills of Arkansas…or Tennessee…or Alabama. Well, no, Turns out that these are not the trailers you live in, these are trailers that you haul stuff on. Color me impressed. So I go to look at a few of these profiled sellers listings… Here’s the trailer store: http://stores.ebay.com/E-W-TRAILERS And here’s a couple of the listings: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7541397204 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3838623463 Pretty spiffy, isn’t it? But anyway, I’m reading through the various listings of this seller that is so successful playing by all the rules that eBay puts him up as an example to help and inspire the rest of us and I notice something a little…funny. What’s funny is that this phrase occurs in each and every single listing that this profiles seller has on eBay: **** "DUE TO OUR LOW PRICES & LOW PROFIT MARGIN: 2 PERCENT WILL BE ADDED TO ALL PAYPAL & CREDIT CARD PAYMENTS" **** These guys must have just started doing that, right? I mean, if a power seller like this was surcharging for credit cards (against processing rules) and PayPal (against PayPal and eBay rules), eBay would slap ‘em down and make ‘em stop. At the very least, they wouldn’t feature them in a seller profile and hold them up as an example for the rest of us, would they? Would they? I must be missing something here…

Did you report the items?

Response:

So, I was reading my messages from eBay (yes, I actually do that once in a while) and decided to waste a bit of time reading some of the stuff that they were linking to for the purpose of helping and inspiring us. One of the links was to seller profiles at http://pages.ebay.com/sellercentral/sellerprofiles.html . Great! Let’s read some profiles of some folks who have made their eBay business such a success that eBay would feature them in seller profiles. These will surely be folks that play by all the rules or eBay wouldn’t feature them, right? Right! So I go to off to read the profiles and in the top section under "Business and Industrial" is a link that says "Ten trailers sold in a day!" Well, I figure that’s potentially interesting. Ten trailers in a day? I ‘reckon Billy Bob and Joe Beth and their cousins must be gettin’ ready to expand their subdivision in the lovely hills of Arkansas…or Tennessee…or Alabama. Well, no, Turns out that these are not the trailers you live in, these are trailers that you haul stuff on. Color me impressed. So I go to look at a few of these profiled sellers listings… Here’s the trailer store: http://stores.ebay.com/E-W-TRAILERS And here’s a couple of the listings: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7541397204 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3838623463 Pretty spiffy, isn’t it? But anyway, I’m reading through the various listings of this seller that is so successful playing by all the rules that eBay puts him up as an example to help and inspire the rest of us and I notice something a little…funny. What’s funny is that this phrase occurs in each and every single listing that this profiles seller has on eBay: **** "DUE TO OUR LOW PRICES & LOW PROFIT MARGIN: 2 PERCENT WILL BE ADDED TO ALL PAYPAL & CREDIT CARD PAYMENTS" **** These guys must have just started doing that, right? I mean, if a power seller like this was surcharging for credit cards (against processing rules) and PayPal (against PayPal and eBay rules), eBay would slap ‘em down and make ‘em stop. At the very least, they wouldn’t feature them in a seller profile and hold them up as an example for the rest of us, would they? Would they? I must be missing something here…

Response:

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