Question:
– Hide quoted text — Show quoted text – I have sold an item to a buyer. They claim AFTER they bought it that it is not functional without a certain piece which is stated in the auction is not included. It will work without the piece and that you can get it at any hardware store anyways. They bugged the crap out of me, so to keep the customer happy i agreed to go out and buy it and send it with the item as long as they paid for it. I suspect that was a huge mistake on my part. So i have to unwrap the parcel put it inside and wrap it again. I will not ship it out till what i bought is paid for. They sent me an email yesterday saying that it was paid. I checked my paypal account and it does NOT show a payment from them in this amount. NOW they want the manual (which i don’t have) and they want me to state the condition of the battery which i have no idea and refuse to commit myself to. I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback. I know they will be on my blocked bidder list for the future. As for feedback. Well time will tell. Advice in private would be ok. All i can say about this sales experience is ARGHHHHHHHHHHHHHHHHHHHHHH Robert
Thats got to be aggravating. Maybe write them, explain your side/feelings and ask if both parties can just back out. Sometimes there isnt a "right" answer. Sorry thats happened to you.
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- Hide quoted text — Show quoted text – Bottom line: You did no wrong. The buyer didn’t read the auction carefully enough or just figured he could get the part out of you after the fact by threatening you with a bogus negative. Post his ID so I may block it, please. You’ve discovered a secret of retailing: What’s the difference between a $50 prostitute and a $1000 prostitute? $945, if you allow $5 for the clean linen. An interesting observation about human nature is that the bargain hunter expects to not only get a great deal, but then wants to get the same or better service than the buyer willing to pay top dollar. The advantage to the company that charges top dollar is it allows them a profit margin where they can afford to bend over backwards to satisfy the customer, while at the same time, the posh customer is less likely to make demands. So often, all you accomplish by being the cheap seller is to cut your own profit while asking for trouble from customers who can’t be satisfied no matter what you do. This inability to satisfy them stems from the fact that they’re obviously unwilling to pay the going rate in the first place.
that’s a very good point! discovered the same thing with b&m store some time ago. had some cheap rings that were supposedly real popular & cost somewhere around 75 cents each. we tried selling them for 3.50, no takers. marked em down, still no takers. kept marking them down till they were 1.95. still not many takers. So, we went the other direction. When we hit 6.95 we couldnt keep them stocked! Lesson learned, for many items customers dont know true quality of item, just what they expect to pay. if it’s too cheap then the perception is that it must not be any good.
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Bottom line: You did no wrong. The buyer didn’t read the auction carefully enough or just figured he could get the part out of you after the fact by threatening you with a bogus negative. Post his ID so I may block it, please.
You’ve discovered a secret of retailing: What’s the difference between a $50 prostitute and a $1000 prostitute? $945, if you allow $5 for the clean linen. An interesting observation about human nature is that the bargain hunter expects to not only get a great deal, but then wants to get the same or better service than the buyer willing to pay top dollar. The advantage to the company that charges top dollar is it allows them a profit margin where they can afford to bend over backwards to satisfy the customer, while at the same time, the posh customer is less likely to make demands. So often, all you accomplish by being the cheap seller is to cut your own profit while asking for trouble from customers who can’t be satisfied no matter what you do. This inability to satisfy them stems from the fact that they’re obviously unwilling to pay the going rate in the first place. — Outgoing mail is certified bollocks
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– Hide quoted text — Show quoted text -I have sold an item to a buyer. They claim AFTER they bought it that it is not functional without a certain piece which is stated in the auction is not included. It will work without the piece and that you can get it at any hardware store anyways. They bugged the crap out of me, so to keep the customer happy i agreed to go out and buy it and send it with the item as long as they paid for it. I suspect that was a huge mistake on my part. So i have to unwrap the parcel put it inside and wrap it again. I will not ship it out till what i bought is paid for. They sent me an email yesterday saying that it was paid. I checked my paypal account and it does NOT show a payment from them in this amount. NOW they want the manual (which i don’t have) and they want me to state the condition of the battery which i have no idea and refuse to commit myself to. I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback. I know they will be on my blocked bidder list for the future. As for feedback. Well time will tell. Advice in private would be ok. All i can say about this sales experience is ARGHHHHHHHHHHHHHHHHHHHHHH Robert
Some people won’t be pleased. I think you should refund, tell them they don’t appear to be happy with the item as you are auctioning it… i.e. without part, manual, battery condition, etc… and therefore you are closing the transaction. You probably will end up with negative feedback, which hurts when you are new. But it’s not guaranteed. Some folks don’t retaliate. Reply factually and you can probably ride it out. This person may be trying to push you because they can see from your feedback you are new. Definitely block them from bidding. I hope you have not left them feedback yet! Cynthia
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I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback.
I feel bad for you. It does suck when you are new and facing your first negative or whatever. By my stage in the game, I give a neg when it’s deserved but, as a newbie, I could see why perhaps you would like to avoid retaliation. Welcome to eBay’s shitty feedback/extortion system. I know they will be on my blocked bidder list for the future.
My advice for you at this point would be this – what are you willing to pay in time and effort to avoid the negative? Sounds like you don’t "owe" the guy jack if in your auction you said the piece was missing and that it wouldn’t be included in the auction. Set a limit for yourself as to what you’re willing to do to avoid the negative and stick with it. Bottom line: You did no wrong. The buyer didn’t read the auction carefully enough or just figured he could get the part out of you after the fact by threatening you with a bogus negative. Post his ID so I may block it, please.
Best of luck, John in NH ~~~ The biggest obstacle on the path to success is the stupidity of others. LIBBY FOR PRESIDENT! My eBay Stuff: http://tinyurl.com/u0fi
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- Hide quoted text — Show quoted text – I have sold an item to a buyer. They claim AFTER they bought it that it is not functional without a certain piece which is stated in the auction is not included. It will work without the piece and that you can get it at any hardware store anyways. They bugged the crap out of me, so to keep the customer happy i agreed to go out and buy it and send it with the item as long as they paid for it. I suspect that was a huge mistake on my part. So i have to unwrap the parcel put it inside and wrap it again. I will not ship it out till what i bought is paid for. They sent me an email yesterday saying that it was paid. I checked my paypal account and it does NOT show a payment from them in this amount. NOW they want the manual (which i don’t have) and they want me to state the condition of the battery which i have no idea and refuse to commit myself to. I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback. I know they will be on my blocked bidder list for the future. As for feedback. Well time will tell. Advice in private would be ok. All i can say about this sales experience is ARGHHHHHHHHHHHHHHHHHHHHHH Robert
This is my 2 cents … not that it’s worth 2 cents …. if you listed your item truthfully and it wasn’t good enough for the person who placed a bid, there isn’t much you can do. Bending over backwards to help someone is an admirable thing … but some don’t appreciate it a bit. I generally call these people "Rosalie" (after an experience I had in the past with someone by that name) and invite them to kill themselves. Refund their money, relist the item, add them to your blocked list and wait. While waiting, file an NPB form (though it has changed) and say the person refused to pay for the item (which is true because they didn’t pay for the piece you had to buy). This way, you can get your FVF back (it shouldn’t cost you money to sell something that doesn’t sell for whatever reason), that idiot gets a strike against them (3 of them and they’ll be NARU at least for a little while … or at least that’s the way it was in the past). If they drop a neg for you, drop one back, but be factual and calm. Yes, your feedback rating will suffer for a bit (until you buy a couple of things to bring it back up) but you will have done the right thing.
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- Hide quoted text — Show quoted text – I have sold an item to a buyer. They claim AFTER they bought it that it is not functional without a certain piece which is stated in the auction is not included. It will work without the piece and that you can get it at any hardware store anyways. They bugged the crap out of me, so to keep the customer happy i agreed to go out and buy it and send it with the item as long as they paid for it. I suspect that was a huge mistake on my part. So i have to unwrap the parcel put it inside and wrap it again. I will not ship it out till what i bought is paid for. They sent me an email yesterday saying that it was paid. I checked my paypal account and it does NOT show a payment from them in this amount. NOW they want the manual (which i don’t have) and they want me to state the condition of the battery which i have no idea and refuse to commit myself to. I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback. I know they will be on my blocked bidder list for the future. As for feedback. Well time will tell. Advice in private would be ok. All i can say about this sales experience is ARGHHHHHHHHHHHHHHHHHHHHHH Robert
some people just cant be pleased, no matter what you do. I’d reiterate what you had already said, that the extra piece was conditional upon their paying for said extra piece (in addition to the auction). That the listing stated it was not included and that you offered to included it if they picked up the tab on it. As for the manual and the battery, did you state in listing that the manual was not included and the battery condition was "as is / no warranty"? If so, would point that out to them too. Would conclude the email with will gladly refund initial payment and cancel transaction, but this will result in a NPB and FVF being filed with ebay.
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I have sold an item to a buyer. They claim AFTER they bought it that it is not functional without a certain piece which is stated in the auction is not included. It will work without the piece and that you can get it at any hardware store anyways. They bugged the crap out of me, so to keep the customer happy i agreed to go out and buy it and send it with the item as long as they paid for it. I suspect that was a huge mistake on my part. So i have to unwrap the parcel put it inside and wrap it again. I will not ship it out till what i bought is paid for. They sent me an email yesterday saying that it was paid. I checked my paypal account and it does NOT show a payment from them in this amount. NOW they want the manual (which i don’t have) and they want me to state the condition of the battery which i have no idea and refuse to commit myself to. I’m new and trying to build up my feedback but i’m thinking i should refund the person the money and tell them to go elsewheres. I suspect either way i go i’ll end up with negative feedback. I know they will be on my blocked bidder list for the future. As for feedback. Well time will tell. Advice in private would be ok. All i can say about this sales experience is ARGHHHHHHHHHHHHHHHHHHHHHH Robert
Response:
Hi, I had a seller once email me because she wanted the doll’s dresses for her daughter’s birthday and she felt that when the auction ended, they wouldn’t get there in time. She was the high bidder on a couple of my auctions and wanted me to end them immediatlely. I told her I couldn’t end my auctions early but I told her she could retract her bids and I could make some more outfits and send them in a couple of days for a set price. (I know…highly disapproved of by eBay..but she contacted me, not vice versa) I told her honestly that I didn’t feel it was fair to my other bidders, because I had other bids on my auctions and the price might go higher than her bid. In the end, she refused my offer and just waited it out. I think she won one of them and it turned out that it got to her home before whenever she said her daughter’s birthday was. I guess in short, I should have said. Politely tell your bidder you don’t end auctions early. Gwendolyn www.fancipantzdresses.com
– Hide quoted text — Show quoted text – Hi All, First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ? Cheers P.
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he wants me to end the auction early and pay cash on collection,
Ending an auction early, to me, seems akin to breaking your word. Bidders see that the auction ends on a certain date, giving them the opportunity to discuss the purchase with their spouse, check their bank account, earn more money to PAY for it if they win or just wait until the last minute as a bidding strategy. When the auction suddenly ends early you’ve cheated all those people who may have wanted to bid. How would you feel if Sears advertised a "SALE" that ends Saturday, you went in to buy on Friday and the clerk said "Sorry, we decided to end the sale on Thursday"?
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How would you feel if Sears advertised a "SALE" that ends Saturday, you went in to buy on Friday and the clerk said "Sorry, we decided to end the sale on Thursday"?
Couldn’t agree more. Your analogy should go down in amoe history as the definitive answer on the subject
Feathers
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Hi All, First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ? Cheers P.
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the words: Hi All, First time post so be gental with me,
gentle, or genital? david — http://members.ebay.com/aboutme/derbarbier/ (ebay sales) http://tinyurl.com/6xy (half.com sales) stickneedlesinme at mindspring dot com
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oops … gentle, advice on people asking to end auctions early in general please. Thanks Paul
– Hide quoted text — Show quoted text – the words: Hi All, First time post so be gental with me, gentle, or genital? david — http://members.ebay.com/aboutme/derbarbier/ (ebay sales) http://tinyurl.com/6xy (half.com sales) stickneedlesinme at mindspring dot com
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– Hide quoted text — Show quoted text – oops … gentle, advice on people asking to end auctions early in general please. Thanks Paul the words: Hi All, First time post so be gental with me, gentle, or genital? david — http://members.ebay.com/aboutme/derbarbier/ (ebay sales) http://tinyurl.com/6xy (half.com sales) stickneedlesinme at mindspring dot com
why not play semi-fair. tell him to stay in the auction, and if he’s winning next week when he’s arround, you’ll end it when he pays you the cash
— Alex Threlfall – Cyberprog New Media Computer Hardware | Web Hosting | Software Development www.cyberprog.com | www.cyberprog.net | www.cyberprog.co.uk
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First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ?
Short answer: Don’t do it. Longer answer: Your gut instinct in worrying about whether the buyer flakes out after you’ve ended your auction is a good indication of why this is a bad idea. Politely tell the bidder that you’d prefer to let the auction run its course and he/she is welcome to bid on it themselves. http://members.aol.com/kimmurphy/ Kimberly’s Barbie Collection: http://members.aol.com/kimmurphy/barbies.html
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Hi All, First time post so be gentle with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ? Cheers P.
I wouldn’t do it. The general consensus is that ending auctions early is foolish. As you’ve already figured out there’s the little catch of ‘what if he doesn’t show’. Then you’re stuck for the listing fees, etc, with no buyer. Also, you may be pleasantly surprised if it ends higher than what he’s offering. You might suggest that he go ahead and bid on eBay, and that you would be willing to make arrangements for him to pick it up (to save on shipping). That’s assuming you are willing to have someone come to your house. Some folks are, some folks aren’t. It’s often suggested that you meet at a neutral location. You might also consider how to make sure you really do have the payment. Good Luck, Cecilia
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You may want to get a dictionary and look up the word "auction".
Belittling your bidders is an excellent way to garner higher sales. — Phil, Squid-in-Training
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Hi All, First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ?
"Hi, many thanks for the query. I never end auctions early, but if you win this one please contact me to see if we can arrange a mutually convenient time for collection. Best wishes…" Feathers
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– Hide quoted text — Show quoted text – the words: Hi All, First time post so be gental with me, gentle, or genital? david — http://members.ebay.com/aboutme/derbarbier/ (ebay sales) http://tinyurl.com/6xy (half.com sales) stickneedlesinme at mindspring dot com
idiot.
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"PS" wrote in a message … First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ?
My reply would go something like this: – - – - – - – - – - I am selling this item for as much money as I can get. Please bid on it. If you bid more than anyone else, you will win. You may want to get a dictionary and look up the word "auction". – - – - – - – - – - Chris
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Hi All, First time post so be gental with me, I received an email from somebody wanting to buy and collect one of my auctions sales, next week as he is in the area, he wants me to end the auction early and pay cash on collection, after thinking about it a little I thought I would ask for advice, my thought is what happens if end the auction early and he doesn`t turn up for the goods ? Cheers P.
Don’t do it. I can’t think of any good reason why he’d need you to end the auction early, if he’s not going to "be in the area" until next week. I don’t know what your item is, but there could be a possibility that he knows it’s worth much more than you’re asking. Tell him to bid. If he wins, he can pick it up next week. Kris
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What they couldn’t understand was that the computer isn’t my life and they were only like an annoyance at worst, an amusement occasionally.
I’ve been a computer programmer for 20 years and have extensive knowledge of networks, the internet, and computer security. I pity the fool who tries to use the internet to disrupt my life. Eric http://www.datasync.com/~ericfree "The election of Hoover should result in continued prosperity for 1929." – Roger Babson, financial statistician.
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I’ve been a computer programmer for 20 years and have extensive knowledge of networks, the internet, and computer security. I pity the fool who tries to use the internet to disrupt my life. Eric
I was a computer programmer in the late 60s and early 70s. To compare that to now is like comparing a Model T to a new Lincoln. I hear people bitching about web site errors and mistakes all the time. They should have been around in the early days. John
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- Hide quoted text — Show quoted text -****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
I have come to the conclusion that there are just some sellers who are insane. (http://hcarchives.webjump.com/charmfree.html for my example.) http://members.aol.com/kimmurphy/ Kimberly’s Barbie Collection: http://psarchives.webjump.com/barbies/
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Use a different user name to bid on (and win) one of her auctions and then use that one to slam her with negative feedback. Eric http://www.datasync.com/~ericfree "The election of Hoover should result in continued prosperity for 1929." – Roger Babson, financial statistician.
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There’s a time when you accept the fact that you’re dealing with an idiot, acknowledge that no real harm was done, and get on with your life, making sure you never send said idiot any business in the future. This is definitely one of those situations. There are times when the only thing that really helps is to blow off a little steam, and the original poster already did that. Getting even is usually more trouble than it’s worth, unless you really have some damage done. Richard Ward – Hide quoted text — Show quoted text – Use a different user name to bid on (and win) one of her auctions and then use that one to slam her with negative feedback. Eric http://www.datasync.com/~ericfree "The election of Hoover should result in continued prosperity for 1929." – Roger Babson, financial statistician.
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Heee heee hee heeeee ! I like the way your mind works ….. Marc
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In fact, if I can add to this, as tempting as revenge is, it only keeps the situation going. Then the original person feels the need to get you back, because they don’t feel like they did anything wrong in the first place. And on and on….if I sound like I’m speaking from experience, it’s because I am. I had a person sending me nasty emails, trying to contact me pretending to be somebody I knew, I won’t even go into all the details. I ignored them as long as I could, then decided to play some games of my own. Of course they knew it was me and doubled their efforts to make my life miserable. What they couldn’t understand was that the computer isn’t my life and they were only like an annoyance at worst, an amusement occasionally. I didn’t think it would ever end, even when I finally stopped responding in any way, but it eventually did. This is awful, but they ended up getting cancer and dying within a few months of diagnosis. This was somebody that I knew from real life and I even checked the obituaries to make sure it was true. I know that makes me sound like a bad person, but I wouldn’t have put it past them to make that up. Rhonda – Hide quoted text — Show quoted text -There’s a time when you accept the fact that you’re dealing with an idiot, acknowledge that no real harm was done, and get on with your life, making sure you never send said idiot any business in the future. This is definitely one of those situations. There are times when the only thing that really helps is to blow off a little steam, and the original poster already did that. Getting even is usually more trouble than it’s worth, unless you really have some damage done. Richard Ward Use a different user name to bid on (and win) one of her auctions and then use that one to slam her with negative feedback. Eric http://www.datasync.com/~ericfree "The election of Hoover should result in continued prosperity for 1929." – Roger Babson, financial statistician.
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She sounds like she needs a pair of glasses and a better therapist, there was nothing negative about your feedback in my eyes. – Hide quoted text — Show quoted text – The first sample I tried was a lotion that had gone bad. It was no big deal. I know she had no way of knowing a sealed package was bad, but I thought she would want to know in case she had more like it she was selling. Below, I’m pasting the email we exchanged after this. Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged. ****Suzy**** This was her response: Suzy: I am really sorry about that sample and would have liked the opportunity to make it up to you in some way. I sell for fun more than for profit, so I would not hesitate to give a refund or send you something else nice. Why on earth would I want anyone to be unhappy with something I sold them?!! It is obvious you had no faith that I would make good on the bad sample despite my very clear note with the package saying "PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY PROBLEM WITH YOUR PURCHASE." If you had read that & believed it, you would have contacted me before leaving such crappy feedback. I guess this will teach me to leave such enthusiastic feedback for a buyer before I see their feedback about me (luckily, this sort of thing only happens with new ebayers like you)! Since you took your own form of payback with that feedback, I do not feel I owe you anything else. Had you bothered to look at MY 136 feedback comments before writing that, you would have known that I would have done almost anything to be able to count you among my happy customers. If you continue to buy & sell on ebay, perhaps you will do what those of us with many transactions under our belts do, and that is to contact the seller FIRST and see if she/he wants to try to make the transaction right. This has only happened to me once before and I gave a refund within 10 minutes of hearing about the problem, no questions asked. And I assure you I received glowing feedback from that buyer, including the comment "would do business with again." After all, Suzy, things get screwed up sometimes. All a person/seller can do in that situation is make it right, but you did not even give me that opportunity. It was not intentional on my part, and I would have gladly given you some sort of refund or sent you something special for your trouble. Maybe if this ever happens to you again, you will give the next seller a chance before leaving crummy feedback. deborah goodall Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message. I’m completely confused by your idiotic email. I left you positive feedback. Listed as praise. Here is a copy. Praise: Received my stuff very quick. Was very nicely packaged. What is crummy about that? I was completely satisfied with my purchase and only told you about the bad sample in case you had more just like it and would want to check one or two before sending them out. Obviously you had no way of knowing it was bad. Also what makes you think I’m new to eBay? I’ve been buying from there for at least a couple of years. As far as you "would have done almost anything to be able to count you among my happy customers", I was a completely happy customer before I received this email. ****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
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You just cant please some people at all, sound like she (the nutcase seller) probably already knew the product was bad and was pissed and scared she would get stuck with a load of product. I saw nothing negative in your FB,
– Hide quoted text — Show quoted text – Thanks to all of you who posted. I feel better. I really was confused by her behavior. I’m tempted to tell her to come and read my post and all of your responses, but I’m sure she would still think she is right. Thanks again. — ****Suzy**** Definitely a nutcase. Don’t give it anymore thought, you did nothing wrong. See what happens when you try to do something nice!! You were trying to let her know about the possibility of more "bad" lotion and a really unsatisfied customer or two. She managed to turn a happy customer into a very unhappy one. Touche to you, Suzy, for your reply: … I was a completely happy customer before I received this email. Well said! What more can you do except chalk it up to her having a bad day. But she really is a very naive seller and must develop a thick hide. She has no idea what rough FB is!! And hopefully she never will, but I doubt it with an arrogant attitude like that. Sounds like she is a live bomb on a hair trigger to me. I pity the man in her life right now! EB "I am woman, hear me roar. (And bitch, bitch, bitch!)"
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I don’t often say this, but "very well said, Rod" Bowser
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behavior. I’m tempted to tell her to come and read my post and all of your responses, but I’m sure she would still think she is right. Thanks again.
I wouldn’t invite her— she’s not going to realise you’re right, and she might get really mad about her email address being posted in a newsgroup… consider it more of a ‘payback’ for you, if you want, because she’s probably going to be spammed to death as a result
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I don’t often say this, but "very well said, Rod" Bowser
Gee, thanks Bowser, I don’t hear it very often either. Rod
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Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message.
Don’t sweat it, Suzy. Ebay is just like real life: Sometimes you end up dealing with a jerk. Write it off, and cross the bitch off your "preferred vendor" list. <g
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writes: Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged.
Suzy, Your email is something I could easily have written. The response you got floored me. This sort of situation just happened to me last week for the first time. I, too, posted to this group and EVERYONE made me feel better. There are people in this world that are always on the defensive – they look at things in a way different from you and me. At least you responded to her email in a way that should make you feel better – I apologized….and still haven’t received payment in my situation. But at least I will be able to post a negative feedback. DonnaB
Response:
Thanks to all of you who posted. I feel better. I really was confused by her behavior. I’m tempted to tell her to come and read my post and all of your responses, but I’m sure she would still think she is right. Thanks again.
This idea has come up before, Suzy & in fact has been done at least once with not-so-happy results. The new reader reads all the comments supportive of you & feels attacked as a result. No good can come from that. Remember that there are some people too who seem to seek conflict first, and even to prefer it. It seems to validate their belief that the world is against them. You really don’t want people like that hanging out here! We need to stay as sweet as we are, after all, so that we can continue to come here to lick our wounds, seek solace and grow new skin before going back up to the front lines. <G Rod
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Maybe she forgot to take her Prozac? I didn’t see anything wrong with the feedback that you left. Kimberly
– Hide quoted text — Show quoted text – The first sample I tried was a lotion that had gone bad. It was no big deal. I know she had no way of knowing a sealed package was bad, but I thought she would want to know in case she had more like it she was selling. Below, I’m pasting the email we exchanged after this. Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged. ****Suzy**** This was her response: Suzy: I am really sorry about that sample and would have liked the opportunity to make it up to you in some way. I sell for fun more than for profit, so I would not hesitate to give a refund or send you something else nice. Why on earth would I want anyone to be unhappy with something I sold them?!! It is obvious you had no faith that I would make good on the bad sample despite my very clear note with the package saying "PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY PROBLEM WITH YOUR PURCHASE." If you had read that & believed it, you would have contacted me before leaving such crappy feedback. I guess this will teach me to leave such enthusiastic feedback for a buyer before I see their feedback about me (luckily, this sort of thing only happens with new ebayers like you)! Since you took your own form of payback with that feedback, I do not feel I owe you anything else. Had you bothered to look at MY 136 feedback comments before writing that, you would have known that I would have done almost anything to be able to count you among my happy customers. If you continue to buy & sell on ebay, perhaps you will do what those of us with many transactions under our belts do, and that is to contact the seller FIRST and see if she/he wants to try to make the transaction right. This has only happened to me once before and I gave a refund within 10 minutes of hearing about the problem, no questions asked. And I assure you I received glowing feedback from that buyer, including the comment "would do business with again." After all, Suzy, things get screwed up sometimes. All a person/seller can do in that situation is make it right, but you did not even give me that opportunity. It was not intentional on my part, and I would have gladly given you some sort of refund or sent you something special for your trouble. Maybe if this ever happens to you again, you will give the next seller a chance before leaving crummy feedback. deborah goodall Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message. I’m completely confused by your idiotic email. I left you positive feedback. Listed as praise. Here is a copy. Praise: Received my stuff very quick. Was very nicely packaged. What is crummy about that? I was completely satisfied with my purchase and only told you about the bad sample in case you had more just like it and would want to check one or two before sending them out. Obviously you had no way of knowing it was bad. Also what makes you think I’m new to eBay? I’ve been buying from there for at least a couple of years. As far as you "would have done almost anything to be able to count you among my happy customers", I was a completely happy customer before I received this email. ****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
Response:
The first sample I tried was a lotion that had gone bad. It was no big deal. I know she had no way of knowing a sealed package was bad, but I thought she would want to know in case she had more like it she was selling. Below, I’m pasting the email we exchanged after this. Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged. ****Suzy**** This was her response: Suzy: I am really sorry about that sample and would have liked the opportunity to make it up to you in some way. I sell for fun more than for profit, so I would not hesitate to give a refund or send you something else nice. Why on earth would I want anyone to be unhappy with something I sold them?!! It is obvious you had no faith that I would make good on the bad sample despite my very clear note with the package saying "PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY PROBLEM WITH YOUR PURCHASE." If you had read that & believed it, you would have contacted me before leaving such crappy feedback. I guess this will teach me to leave such enthusiastic feedback for a buyer before I see their feedback about me (luckily, this sort of thing only happens with new ebayers like you)! Since you took your own form of payback with that feedback, I do not feel I owe you anything else. Had you bothered to look at MY 136 feedback comments before writing that, you would have known that I would have done almost anything to be able to count you among my happy customers. If you continue to buy & sell on ebay, perhaps you will do what those of us with many transactions under our belts do, and that is to contact the seller FIRST and see if she/he wants to try to make the transaction right. This has only happened to me once before and I gave a refund within 10 minutes of hearing about the problem, no questions asked. And I assure you I received glowing feedback from that buyer, including the comment "would do business with again." After all, Suzy, things get screwed up sometimes. All a person/seller can do in that situation is make it right, but you did not even give me that opportunity. It was not intentional on my part, and I would have gladly given you some sort of refund or sent you something special for your trouble. Maybe if this ever happens to you again, you will give the next seller a chance before leaving crummy feedback. deborah goodall Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message. I’m completely confused by your idiotic email. I left you positive feedback. Listed as praise. Here is a copy. Praise: Received my stuff very quick. Was very nicely packaged. What is crummy about that? I was completely satisfied with my purchase and only told you about the bad sample in case you had more just like it and would want to check one or two before sending them out. Obviously you had no way of knowing it was bad. Also what makes you think I’m new to eBay? I’ve been buying from there for at least a couple of years. As far as you "would have done almost anything to be able to count you among my happy customers", I was a completely happy customer before I received this email. ****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
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See what happens when you try to do something nice!! You were trying to let her know about the possibility of more "bad" lotion and a really unsatisfied customer or two. She managed to turn a happy customer into a very unhappy one. Touche to you, Suzy, for your reply: … I was a completely happy customer before I received this email. Well said! What more can you do except chalk it up to her having a bad day. But she really is a very naive seller and must develop a thick hide. She has no idea what rough FB is!! And hopefully she never will, but I doubt it with an arrogant attitude like that. Sounds like she is a live bomb on a hair trigger to me. I pity the man in her life right now! EB "I am woman, hear me roar. (And bitch, bitch, bitch!)"
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What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it…
She’s a loser — write it off. Anyone who gets incensed by the *degree* of praise in a positive feedback is way too invested in gaining a sense of self-worth from ebay, suggesting she can’t get it anywhere else. No buyer goes through somebody’s feedback profile reading the content of positive feedbacks. Sheesh. Your handling of the situation was fine. albert
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Definitely a nutcase. Don’t give it anymore thought, you did nothing wrong. – Hide quoted text — Show quoted text – See what happens when you try to do something nice!! You were trying to let her know about the possibility of more "bad" lotion and a really unsatisfied customer or two. She managed to turn a happy customer into a very unhappy one. Touche to you, Suzy, for your reply: … I was a completely happy customer before I received this email. Well said! What more can you do except chalk it up to her having a bad day. But she really is a very naive seller and must develop a thick hide. She has no idea what rough FB is!! And hopefully she never will, but I doubt it with an arrogant attitude like that. Sounds like she is a live bomb on a hair trigger to me. I pity the man in her life right now! EB "I am woman, hear me roar. (And bitch, bitch, bitch!)"
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Thanks to all of you who posted. I feel better. I really was confused by her behavior. I’m tempted to tell her to come and read my post and all of your responses, but I’m sure she would still think she is right. Thanks again. — ****Suzy****
– Hide quoted text — Show quoted text – Definitely a nutcase. Don’t give it anymore thought, you did nothing wrong. See what happens when you try to do something nice!! You were trying to let her know about the possibility of more "bad" lotion and a really unsatisfied customer or two. She managed to turn a happy customer into a very unhappy one. Touche to you, Suzy, for your reply: … I was a completely happy customer before I received this email. Well said! What more can you do except chalk it up to her having a bad day. But she really is a very naive seller and must develop a thick hide. She has no idea what rough FB is!! And hopefully she never will, but I doubt it with an arrogant attitude like that. Sounds like she is a live bomb on a hair trigger to me. I pity the man in her life right now! EB "I am woman, hear me roar. (And bitch, bitch, bitch!)"
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What a bitch! I’m sorry you had such a bad experience with this seller, hopefully you realize that some people are just weird and nothing you can say or do will convince her that you didn’t do anything wrong. I’ve come across many people like that, a few on Ebay, but the rest were through my work, etc. They always feel like the victim and refuse to take responsibility for their own actions. It’s like some kind of defect in their personality. She’s the loser here, if she would have just offered to make it right with you, and keep you as a satisfied customer, it sounds like you would have bought from her again. Rhonda – Hide quoted text — Show quoted text – The first sample I tried was a lotion that had gone bad. It was no big deal. I know she had no way of knowing a sealed package was bad, but I thought she would want to know in case she had more like it she was selling. Below, I’m pasting the email we exchanged after this. Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged. ****Suzy**** This was her response: Suzy: I am really sorry about that sample and would have liked the opportunity to make it up to you in some way. I sell for fun more than for profit, so I would not hesitate to give a refund or send you something else nice. Why on earth would I want anyone to be unhappy with something I sold them?!! It is obvious you had no faith that I would make good on the bad sample despite my very clear note with the package saying "PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY PROBLEM WITH YOUR PURCHASE." If you had read that & believed it, you would have contacted me before leaving such crappy feedback. I guess this will teach me to leave such enthusiastic feedback for a buyer before I see their feedback about me (luckily, this sort of thing only happens with new ebayers like you)! Since you took your own form of payback with that feedback, I do not feel I owe you anything else. Had you bothered to look at MY 136 feedback comments before writing that, you would have known that I would have done almost anything to be able to count you among my happy customers. If you continue to buy & sell on ebay, perhaps you will do what those of us with many transactions under our belts do, and that is to contact the seller FIRST and see if she/he wants to try to make the transaction right. This has only happened to me once before and I gave a refund within 10 minutes of hearing about the problem, no questions asked. And I assure you I received glowing feedback from that buyer, including the comment "would do business with again." After all, Suzy, things get screwed up sometimes. All a person/seller can do in that situation is make it right, but you did not even give me that opportunity. It was not intentional on my part, and I would have gladly given you some sort of refund or sent you something special for your trouble. Maybe if this ever happens to you again, you will give the next seller a chance before leaving crummy feedback. deborah goodall Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message. I’m completely confused by your idiotic email. I left you positive feedback. Listed as praise. Here is a copy. Praise: Received my stuff very quick. Was very nicely packaged. What is crummy about that? I was completely satisfied with my purchase and only told you about the bad sample in case you had more just like it and would want to check one or two before sending them out. Obviously you had no way of knowing it was bad. Also what makes you think I’m new to eBay? I’ve been buying from there for at least a couple of years. As far as you "would have done almost anything to be able to count you among my happy customers", I was a completely happy customer before I received this email. ****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
Response:
- Hide quoted text — Show quoted text – The first sample I tried was a lotion that had gone bad. It was no big deal. I know she had no way of knowing a sealed package was bad, but I thought she would want to know in case she had more like it she was selling. Below, I’m pasting the email we exchanged after this. Hi Deborah, I received my package and left you feedback. I wanted to let you know that one of the samples had gone bad. It was the Hermes lotion. It was very runny and smelled bad. I know you had no way of knowing, so I thought I should tell you in case you had more of it and wanted to check it. Here is the feedback I left. Thanks! Received my stuff very quick. Was very nicely packaged. ****Suzy**** This was her response: Suzy: I am really sorry about that sample and would have liked the opportunity to make it up to you in some way. I sell for fun more than for profit, so I would not hesitate to give a refund or send you something else nice. Why on earth would I want anyone to be unhappy with something I sold them?!! It is obvious you had no faith that I would make good on the bad sample despite my very clear note with the package saying "PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY PROBLEM WITH YOUR PURCHASE." If you had read that & believed it, you would have contacted me before leaving such crappy feedback. I guess this will teach me to leave such enthusiastic feedback for a buyer before I see their feedback about me (luckily, this sort of thing only happens with new ebayers like you)! Since you took your own form of payback with that feedback, I do not feel I owe you anything else. Had you bothered to look at MY 136 feedback comments before writing that, you would have known that I would have done almost anything to be able to count you among my happy customers. If you continue to buy & sell on ebay, perhaps you will do what those of us with many transactions under our belts do, and that is to contact the seller FIRST and see if she/he wants to try to make the transaction right. This has only happened to me once before and I gave a refund within 10 minutes of hearing about the problem, no questions asked. And I assure you I received glowing feedback from that buyer, including the comment "would do business with again." After all, Suzy, things get screwed up sometimes. All a person/seller can do in that situation is make it right, but you did not even give me that opportunity. It was not intentional on my part, and I would have gladly given you some sort of refund or sent you something special for your trouble. Maybe if this ever happens to you again, you will give the next seller a chance before leaving crummy feedback. deborah goodall Why would she think my feedback was "crappy" and "crummy"? It was positive feedback. I didn’t rave about the product, but gee, the only one I’ve tried so far was rotten! Here is my answer to that message. I’m completely confused by your idiotic email. I left you positive feedback. Listed as praise. Here is a copy. Praise: Received my stuff very quick. Was very nicely packaged. What is crummy about that? I was completely satisfied with my purchase and only told you about the bad sample in case you had more just like it and would want to check one or two before sending them out. Obviously you had no way of knowing it was bad. Also what makes you think I’m new to eBay? I’ve been buying from there for at least a couple of years. As far as you "would have done almost anything to be able to count you among my happy customers", I was a completely happy customer before I received this email. ****Suzy**** She didn’t answer, so I sent this to her today. After receiving this email, I’m very sorry I left you positive feedback. I sure wish I could change it. ****Suzy**** She responded with this. the feeling is mutual, I assure you! What do you think of this? What in my feedback or email to her would have set her off like this? She might not like the feedback I left, but I guarantee she would like it better than what I would leave if I could change it!
I am not sexist, but it sounds like a clear case of PMS to me…
Response:
Hi All, Can you advice me on this small issue, I sold an item via ebay advertised as fully working that ended on the 20th June, I stated in the auction that I don`t have the original box so must be collected by the winning bidder, I was also going to show the winning bidder how it works etc. The winning bidder was a long distance from me so sent in a courier to pick it up, I tested the machine that day and it was working fine, so I wrapped it in bubble wrap (lots of bubble wrap) to make sure it arrived without damage. The courier came to pick it up with a 40ft flat bed trailer ! the product is the size of a large printer…anyway I have had an email today from the buyer stating that the device is faulty, whilst I am happy to help resolve the problem, what would the best way to handle any requested for some money? Cheers Plank
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– Hide quoted text — Show quoted text – Hi All, Can you advice me on this small issue, I sold an item via ebay advertised as fully working that ended on the 20th June, I stated in the auction that I don`t have the original box so must be collected by the winning bidder, I was also going to show the winning bidder how it works etc. The winning bidder was a long distance from me so sent in a courier to pick it up, I tested the machine that day and it was working fine, so I wrapped it in bubble wrap (lots of bubble wrap) to make sure it arrived without damage. The courier came to pick it up with a 40ft flat bed trailer ! the product is the size of a large printer…anyway I have had an email today from the buyer stating that the device is faulty, whilst I am happy to help resolve the problem, what would the best way to handle any requested for some money? Cheers Plank
Was the shipment insured? ~ Jill
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– Hide quoted text — Show quoted text – Hi All, Can you advice me on this small issue, I sold an item via ebay advertised as fully working that ended on the 20th June, I stated in the auction that I don`t have the original box so must be collected by the winning bidder, I was also going to show the winning bidder how it works etc. The winning bidder was a long distance from me so sent in a courier to pick it up, I tested the machine that day and it was working fine, so I wrapped it in bubble wrap (lots of bubble wrap) to make sure it arrived without damage. The courier came to pick it up with a 40ft flat bed trailer ! the product is the size of a large printer…anyway I have had an email today from the buyer stating that the device is faulty, whilst I am happy to help resolve the problem, what would the best way to handle any requested for some money? Cheers Plank Was the shipment insured? ~ Jill
Jill, Not sure, as I stated that it must be collected and I didn`t arrange the collection. The buyer has also told me that the machine is not damaged. Plank
Response:
Not sure, as I stated that it must be collected and I didn`t arrange the collection. The buyer has also told me that the machine is not damaged.
How is it that you manage to read some posts that reply to your duplicate post, but never manage to read or reply to any of the posts that ask why you keep on posting duplicates? This is the 4th or 5th time you have posted a duplicate message about this shipment and there have been over 100 replies. Go to groups.google.com and read all the replies and then don’t come back unless you have something new, OK? <http://groups.google.com/groups?as_epq=ebay%20advertised%20as%20fully… jc
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Had a buyer notify me that BIN item was defective. They paid with Paypal. Did what I have done before, refunded through Paypal and included return shipping charges. Now they wont send the item back. Am I SOL, or can I undo the Paypal refund?
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Had a buyer notify me that BIN item was defective. They paid with Paypal. Did what I have done before, refunded through Paypal and included return shipping charges. Now they wont send the item back. Am I SOL, or can I undo the Paypal refund?
You’re SOL. I would’ve invited them to ship the item back at their expense and if the item was truly defective, I’d refund their money for the item, shipping and return shipping. The way you did it, they got their money back for the item and the shipping … and they keep the item. If it’s defective it’s not doing them any good. If it isn’t defective, they got it free of charge.
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: Had a buyer notify me that BIN item was defective. They paid with : Paypal. Did what I have done before, refunded through Paypal and : included return shipping charges. Now they wont send the item back. : Am I SOL, or can I undo the Paypal refund? Unfortunately you got stuck with a bad buyer and are SOL. You did everything correct except having the buyer return the item before refunding. I’m impressed that you even included return shipping charges. If I were a future buyer of yours and saw that you had given a neg explaining your actions with no name calling, and received a retaliatory one in return, I would ignore it and bid anyway.
Response:
Yep definitely….I would only refund their money once the so called defective item arrived back… — cheers, Brian C
– Hide quoted text — Show quoted text – Had a buyer notify me that BIN item was defective. They paid with Paypal. Did what I have done before, refunded through Paypal and included return shipping charges. Now they wont send the item back. Am I SOL, or can I undo the Paypal refund? You’re SOL. I would’ve invited them to ship the item back at their expense and if the item was truly defective, I’d refund their money for the item, shipping and return shipping. The way you did it, they got their money back for the item and the shipping … and they keep the item. If it’s defective it’s not doing them any good. If it isn’t defective, they got it free of charge.
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Yep definitely….I would only refund their money once the so called defective item arrived back…
If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
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Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. — Many thanks, Don Lancaster
I would "guess" he want to make sure it is defective. The way it sounds, assuming he is giving the whole story, is like it never was defective, and he got ripped off. — Still voting Democrat? You’re stuck on stupid. :Rush Limbaugh
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- Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. — Many thanks, Don Lancaster I would "guess" he want to make sure it is defective. The way it sounds, assuming he is giving the whole story, is like it never was defective, and he got ripped off.
And the whole point in conclusively proving you were ripped off instead of just suspecting it is….? — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
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Yep definitely….I would only refund their money once the so called defective item arrived back…
Who are you talking to? What did they say? This is a usenet discussion group, not a message board on a website. Please follow the generally-accepted usenet convention of quoting a bit of whatever message you’re replying to. Newsgroup propagation being what it is, some folks will see your response before they see the post on which you’re commenting. (Others, in fact, may *never* see the original post or didn’t bother reading it.) Another problem is that given the way threads drift, a subject line may have little or nothing to do with what the current discussion involves. When you fail to cite a bit of the original message, your own comments just hang out in the air, connected to nothing and making little or no sense. For a comprehensive, net-wide FAQ, check this site: http://www.netmeister.org/news/learn2quote.html — Ty Who is mostly just a slightly skewed Donna Reed "I’d like to say to the good citizens of Dover: If there is a disaster in your area, don’t turn to God; you just rejected him from your city. And don’t wonder why he hasn’t helped you when problems begin, if they begin. I’m not saying they will, but if they do, just remember, you just voted God out of your city. And if that’s the case, don’t ask for his help because he might not be there." ~~ Pat Robertson "The 700 Club"
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Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better.
I would want it back because s**t runs downhill. I send it back to my vendor for a replacement.
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– Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. I would want it back because s**t runs downhill. I send it back to my vendor for a replacement.
Plus, it might not be defective and the buyer is scamming.
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- Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. I would want it back because s**t runs downhill. I send it back to my vendor for a replacement.
If your vendor offers replacements, you are clearly paying WAAAAAAY too much for your eBay inventory. Thus, nothing else matters. http://www.tinaja.com/glib/ebaysell.pdf — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
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- Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. Plus, it might not be defective and the buyer is scamming.
The pissing around is not remotely worth the possible benefit. — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
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– Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. Plus, it might not be defective and the buyer is scamming.
ooh, i never thought of that! wow, you’re so smart!
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– Hide quoted text — Show quoted text – Yep definitely….I would only refund their money once the so called defective item arrived back… If the item is defective, why could you possibly want it back? You refund and if they return it fin. If not, better. I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. If your vendor offers replacements, you are clearly paying WAAAAAAY too much for your eBay inventory. Thus, nothing else matters. http://www.tinaja.com/glib/ebaysell.pdf
Right, and the buyer payed WAAAAAAY to much for it. Thats why I offer a refund. s**t runs uphill too.
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I would want it back because s**t runs downhill. I send it back to my vendor for a replacement.
Widget costs $50 wholesale, sells for $100 retail. Typical whoesale arrangement. You pay $10 to have it shipped to you from the wholesaler. You sell it, buyer pays $10 to have it shipped to him. Buyer returns it as defective, you pay the orig $10 plus his return $10. Then you pay $10 to ship it back to the vendor. Insert your figures where appropriate. Craig
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– Hide quoted text — Show quoted text – I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. Widget costs $50 wholesale, sells for $100 retail. $132/$172 Typical whoesale arrangement. You pay $10 to have it shipped to you from the $0 wholesaler. You sell it, buyer pays $10 to have it shipped to him. $12 Buyer returns it as defective, you pay the orig $10 $12.00 plus his return $10. $12 Then you pay $10 to ship it back to the vendor. 0 Insert your figures where appropriate. Craig
So I’m out $108 – not going to kill me, but it definitely changed my refund policy.
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- Hide quoted text — Show quoted text – I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. Widget costs $50 wholesale, sells for $100 retail. $132/$172 Typical whoesale arrangement. You pay $10 to have it shipped to you from the $0 wholesaler. You sell it, buyer pays $10 to have it shipped to him. $12 Buyer returns it as defective, you pay the orig $10 $12.00 plus his return $10. $12 Then you pay $10 to ship it back to the vendor. 0 Insert your figures where appropriate. Craig So I’m out $108 – not going to kill me, but it definitely changed my refund policy.
It should instead tell you to be MORE aggressive on refunds and quit selling low margin crap that displeases your customers in the first place. — Many thanks, Don Lancaster voice phone: (928)428-4073 Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552 Please visit my GURU’s LAIR web site at http://www.tinaja.com
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Don’t see why you can’t file a complaint with PayPal. State your case and let them decide. MM
– Hide quoted text — Show quoted text – I would want it back because s**t runs downhill. I send it back to my vendor for a replacement. Widget costs $50 wholesale, sells for $100 retail. $132/$172 Typical whoesale arrangement. You pay $10 to have it shipped to you from the $0 wholesaler. You sell it, buyer pays $10 to have it shipped to him. $12 Buyer returns it as defective, you pay the orig $10 $12.00 plus his return $10. $12 Then you pay $10 to ship it back to the vendor. 0 Insert your figures where appropriate. Craig So I’m out $108 – not going to kill me, but it definitely changed my refund policy.
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Had a buyer notify me that BIN item was defective. They paid with Paypal. Did what I have done before, refunded through Paypal and included return shipping charges. Now they wont send the item back. Am I SOL, or can I undo the Paypal refund?
You’re SOL. I would never refund before I got the item back, but I would refund shipping, both ways. Angela
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– Hide quoted text — Show quoted text – If the item is defective, why could you possibly want it back? Plus, it might not be defective and the buyer is scamming. A return wouldn’t help – the scammer would smash it first. You lose every time – why prolong the agony? If you refund without return, you needn’t pay for shipping – then block the buyer and move on. Never waste time on failure.
I had a buyer send an item back requesting a refund because it arrived broken. The buyer did not pay for insurance and the only way I could create damage to the item was to throw it onto a concrete floor without the box, the peanuts and the bubble wrap. Needless to say, I did not send a refund.
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If the item is defective, why could you possibly want it back? Plus, it might not be defective and the buyer is scamming.
A return wouldn’t help – the scammer would smash it first. You lose every time – why prolong the agony? If you refund without return, you needn’t pay for shipping – then block the buyer and move on. Never waste time on failure. — Andrew http://www.weirdity.com/ebay/
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"Bill" wrote… If your vendor offers replacements, you are clearly paying WAAAAAAY too much for your eBay inventory. Right, and the buyer payed WAAAAAAY to much for it. Thats why I offer a refund. s**t runs uphill too.
Right; you are so attached to a stupid, overpaying idiot who complains, that you WANT to convert him into a regular customer? — Andrew http://www.weirdity.com/ebay/
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