Question:
– Hide quoted text — Show quoted text – Hello everyone, I’ve lurked for a day or two and it seems that much common sense if shared here. I’d appreciate any thoughts on the following from both the buyer and seller angles…. I sold a Macintosh scanner some months ago on Ebay – it was de-mothballed, tested okay and despatched. My description was accurate. (I’m a graphic professional and have used this sort of kit for years). The buyer complained that he could not get it to work, and that the machine made a funny noise. After a few suggestions I decided to assume he was correct, and asked him to return the item. I would then check it, and most likely refund the price. It was understood carriage was at his expense along the lines of (a) some doubt on his part and (b) if collecting he would have paid petrol / gas costs anyway. I tested the device – it came up clean with no faults. I emailed him the results (scans) to prove it, and time/dated screenshots. Transpired that the "funny" noise was just the scanner head starting up! I suggested his problem was software, and told him which Mac OS to try etc. He agreed that it must indeed work, and paid for collection. I threw in another couple of SCSI cables and terminators to (a) show willing cooperation and (b) rule out any possible wiring probs or lack of knowledge re: SCSI.
It’s HIS scanner HE can do whatever HE wants with HIS scanner problem. Howard for kell End of chapter. Last week he emailed me to say that he’d never managed to get his software conflicts resolved, and had resold the item on Ebay. Now the new owner is complaining that a black line is showing on the scans (New fault – at least this guy can interface with it), and suspects damage in transit. The original buyer wants to know my opinions and whether I’m going to do anything about it!! My first reaction is to state my case for non-involvement very strongly, but before I do that I’d like to hear some reasoned comments please. Thanks in advance
Retired Teacher, Terrible Mechanic, Worse Plumber! LPFM Page: http://home.att.net/~optcamel/fmradio.htm
Response:
Sooooo – when *he* sold it what sort of description did he guy ? Did he sell it as a working machine (making it sound as if he’s used it OK) – or *untested – sold as-is* - or what? Do you have the auction ID for his sale? He sold it by stealing my picture and description, the plum. "In Excellent Working Order". Well, I’ve got the test scans to prove it and he doesn’t! His sale: http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=3751&item=27…
Then I’d say he’s well and truly stuffed, wouldn’t you? — Gran Not invalid, but only just mostly defective
Response:
[that resold scanner thing] He sold it by stealing my picture and description, the plum. "In Excellent Working Order". Well, I’ve got the test scans to prove it and he doesn’t!
In that case, I might add to my suggestions to the intermediate trader – "Since, as your auction stated, the unit was in ‘Excellent Working Order’ when it shipped, it would be logical to assume that there might have been a problem with the packing. If something like this happens when I am the seller I immediately refund the costs, including shipping, to the buyer. But again, that is only my policy. You, of course, are best to judge what you will do in a situation like this." Lumpy — No tequila till AFTER the show! www.digitalcartography.com/house_concert.htm
Response:
Also offer something like a consultation fee or something 
<Smirk currently about 3 hours at 60 UK pounds each. Should I sent a PayPal request for
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