Question:
We’ve just replaced Menthe’s post to alt.marketing.online.ebay with new Folger’s Crystals. Let’s see if anyone notices: choice how to communicate. I pay very, very dearly for my eBay services, and honestly feel I am treated with general uncaring. It sounds like you are talking about my hmo!
<As Good As It Gets, paraphrased Helen Hunt: Fucking bastards HMO pieces of shit!…Oh, I’m sorry. Harold Ramis: No that’s okay. Actually, I think that’s their technical name. </As Good As It Gets, paraphrased The other night, I was lying in bed looking up at the stars, and I wondered
Response:
Just call the 800 numbers. There’s two of them.
You’re kidding? What are they? Or perhaps they’re secret…..
Response:
– Hide quoted text — Show quoted text – You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Ahhhhhhhhh. I get it. Your dialing finger is broken!!!!! I’ve called eBay three times over the past two years. Spoke to a human each time. Resolved the issues immediately. The phone numbers are available in several places on ebay.com, mostly in the Help areas. With so many customers, they really want you to check the help area first… – Dan. — – South Jersey, USA, Earth <http://www.crosswinds.net/~darmok – You cannot make History. You can only survive it.
Response:
We’ve just replaced Bob’s post to alt.marketing.online.ebay with new Folger’s Crystals. Let’s see if anyone notices: I pay very, very dearly for my eBay services, and honestly feel I am treated with general uncaring.
They don’t, so what you’re feeling is natural. I want to believe that they care about me as an individual, and that they value my contribution to their profit.
They don’t. "Just shut up and pay your money." The other night, I was lying in bed looking up at the stars, and I wondered
Response:
Just call the 800 numbers. There’s two of them.
– Hide quoted text — Show quoted text – This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
I’ve had three people email me asking why I want to be kissed by ebay at the end of the month. "Because I like being kissed while I am getting SCREWED!" Pacino in Dog Day Afternoon. — David Saad Muzo Mine Emerald Co. Click here to search our auctions: http://members.ebay.com/aboutme/davesaad/
– Hide quoted text — Show quoted text – I just want to find someone from ebay to fly out to Toronto and kiss me at — David Saad Muzo Mine Emerald Co. Click here to search our auctions: http://members.ebay.com/aboutme/davesaad/ This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
Although I was half-joking, the fact is about a third of my questions from AOLers are from illiterates who have so misread the listing that they are asking unanswerable questions about something I’m not even selling. Of course I answer all questions that even remotely apply to the item and might result in a buyer. In fact anything even vaguely resembling a sentence is good enough to get me to hit that Reply button. I’m not talking about people who are a waste of time, I mean people who are a waste of space.<g – Hide quoted text — Show quoted text – I’m not sticking up for AOL, but, one of my $1200.00 auctions closed with the buyer being an AOLer. He did ask a few questions and asked if I would e-mail him a clearer picture of the back of the item. I did, and he bid on the item. Sure, there are lots of lonely timewasters out there from all ISPs, but, if someone wants a question answered, it is in your best interest to answer. They may not bid on that item now, but might on an item of yours down the road. I had one guy about 9 months ago e-mail me and wanted to talk on the phone. I complied and didn’t get a sale. Clearly he was fishing for information, which I spoon fed him only what he needed to know. And just recently, he was the high bidder of almost $700.00 on my item. Some people just need to be assured of whatever issues they are trying to overcome before plunking down a bit of change on an item. That’s part of sales, you flow with the odds and don’t discount any potential customer. Hell, you will never make a good car salesman, not that I’m saying they are good. Spot I’ll bet you’d have better luck with a more respectable ISP – hell, I ignore about a third of the questions from AOLers my own self <g. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
I interacted with a human on my first attempt, when I emailed regarding getting a FVF after the 60 day deadline. (couldn’t get to the "insert item number here" page for 3 straight days). Someone named "Morgan" emailed me back, asked for a copy of the original "NPB letter", and got me my FVF.
– Hide quoted text — Show quoted text – This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
I’ve gotten a human by email on several occasions. You’re missing the point. I also have at times gotten an email response from a human with a name. He asked me to write him back, at a generic eBay address. When I write him back, someone else answers and says don’t worry that it’s not he. I’m sorry, but I am a human, not the other end of a keyboard. Wish I had my choice how to communicate. I pay very, very dearly for my eBay services, and honestly feel I am treated with general uncaring.
Your opinion about treatment may very well be accurate. However, I have spoken with a person at eBay, ironically because some seller had a fit and said my information was bogus. Turned out I accidentally switched 2 numbers in my phone number, and when it was corrected, someone from eBay called me to verify and to question me about who I was. At the time, I had like 12 feedback (only 17 now), and businesses who have tons of feedback and lots of sales don’t get interrogated by an eBay employee on the phone. So, if they think you’re doing something wrong, they’ll call you. Stacia * The Avocado Avenger * Life is a tale told by an idiot; http://www.io.com/~stacia/ * Full of sound and fury, There is no guacamole anywhere. * Signifying nothing.
Response:
I’m not sticking up for AOL, but, one of my $1200.00 auctions closed with the buyer being an AOLer. He did ask a few questions and asked if I would e-mail him a clearer picture of the back of the item. I did, and he bid on the item. Sure, there are lots of lonely timewasters out there from all ISPs, but, if someone wants a question answered, it is in your best interest to answer. They may not bid on that item now, but might on an item of yours down the road. I had one guy about 9 months ago e-mail me and wanted to talk on the phone. I complied and didn’t get a sale. Clearly he was fishing for information, which I spoon fed him only what he needed to know. And just recently, he was the high bidder of almost $700.00 on my item. Some people just need to be assured of whatever issues they are trying to overcome before plunking down a bit of change on an item. That’s part of sales, you flow with the odds and don’t discount any potential customer. Hell, you will never make a good car salesman, not that I’m saying they are good. Spot – Hide quoted text — Show quoted text – I’ll bet you’d have better luck with a more respectable ISP – hell, I ignore about a third of the questions from AOLers my own self <g. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
"I hate their power over my life"? Wow!! – sounds like you want to speak to the eBay chaplain <g. Maybe I’ve just had better luck, but when I complained about dumb category omissions, they fixed them. When I’ve had a tech problem, like a FVF credit that wouldn’t go through, they fixed it. When I’ve had problem bidders or problem sellers, they fixed them too. I wish they’d consult me before implementing policy changes, or ask me first before raising my fees, or tip me off to a meltdown in time to get my auctions outta the way, but that ain’t gonna happen, so I can’t imagine anything else I’d want to "talk" about. I’ll bet you’d have better luck with a more respectable ISP – hell, I ignore about a third of the questions from AOLers my own self <g. – Hide quoted text — Show quoted text – Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
I just want to find someone from ebay to fly out to Toronto and kiss me at — David Saad Muzo Mine Emerald Co. Click here to search our auctions: http://members.ebay.com/aboutme/davesaad/
– Hide quoted text — Show quoted text – This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
No, I’m not missing the point. I’ve had times where I had the same person go back and forth with me via email on a problem. Not a different person each time. It does matter which department you are talking too, for example, when something has gone wrong with mister lister, I got responses very quickly, and explanations fromt the same person I started out with. With other departments, I’ve often started out with a different person answering each time. To me, that isn’t talking to a real person, because at that level you’re only getting someone who picks which generic form letter they pull out of a folder to send to you. If you keep at it long enough, you get someone who seems to vaguely know what they’re doing, who really answers your question. To me, grouching about something isn’t just about policy matters, it’s why certain features aren’t working properly, or problems I’m having with the way certain things are set up on eBay’s site. These are technical issues, but issues not necessarily restricted just to me. On these I get a note on the screen telling me I’ll get a response back in a day or two. I never hear back at all. Richard Ward – Hide quoted text — Show quoted text – I’ve gotten a human by email on several occasions. You’re missing the point. I also have at times gotten an email response from a human with a name. He asked me to write him back, at a generic eBay address. When I write him back, someone else answers and says don’t worry that it’s not he. I’m sorry, but I am a human, not the other end of a keyboard. Wish I had my choice how to communicate. I pay very, very dearly for my eBay services, and honestly feel I am treated with general uncaring. . If I grouch about something, it’s like spitting in the wind I agree they aren’t looking for our input for policies, nor our opinion on the policies. But I don’t want to "grouch." I want guidance, interpretation, nuances, assurances. I want to believe that they care about me as an individual, and that they value my contribution to their profit. We’ve seen in on this board before, people who become big sellers and say they don’t have time any more for small courtesies to their buyers.
Response:
I’ve gotten a human by email on several occasions. It depends on what department you’re dealing with. I’ve generally found that if I have a technical problem, eventually I end up with an email from someone with some kind of assistance. If I grouch about something, it’s like spitting in the wind. Richard Ward – Hide quoted text — Show quoted text – This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
– Hide quoted text — Show quoted text – This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me
CPU You’ve answered your own question. You pay them $500-$1000 per month, and have been with them for over 3 years. In Meg and Pierre’s mind, you obviously approve of the way things at eBay are being handled. If you don’t, they don’t care. Their attitude to sellers is "Pay us, shut up, and don’t bother us. How do you expect us to count our money if you keep bothering us?" – Hide quoted text — Show quoted text – time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
Response:
I’ve gotten a human by email on several occasions.
You’re missing the point. I also have at times gotten an email response from a human with a name. He asked me to write him back, at a generic eBay address. When I write him back, someone else answers and says don’t worry that it’s not he. I’m sorry, but I am a human, not the other end of a keyboard. Wish I had my choice how to communicate. I pay very, very dearly for my eBay services, and honestly feel I am treated with general uncaring. . If I grouch about something, it’s like spitting in the wind
I agree they aren’t looking for our input for policies, nor our opinion on the policies. But I don’t want to "grouch." I want guidance, interpretation, nuances, assurances. I want to believe that they care about me as an individual, and that they value my contribution to their profit. We’ve seen in on this board before, people who become big sellers and say they don’t have time any more for small courtesies to their buyers.
Response:
This is just a vent on my part, but: I pay AOL about $20 per month, and they have an online 1-1 help feature, plus a number I can call to talk with someone if I have a problem. They provide me with CPU time, storage space (emails, etc.), and a modem to dial for communication. I pay my postage meter company $15 per month to rent the meter. For that I get the meter, and access to their site for buying postage, etc. They have a number I can call to talk with someone if I have a problem. I pay my picture host $20 per month; for that I get a lot of storage space, a mail server, CPU time. They have a number I can call to talk with someone if I have a problem. You see where I’m going. I pay eBay $500 to $1000 per month. They give me CPU time, storage space (auctions), the benefit of their name/advertising. That is one tremendous amount of money for a slice of computing power. Yet they will absolutely not talk with me. I have over 5000 auctions, over 3 years with them, yet a number of times I have written them pleading for a few minutes to talk with someone, and NOT ONE TIME have I ever interacted with a human at eBay. Yes, I’ll stay because it is profitable. But I believe, I truly believe, they are not customer oriented at all. I truly believe I have earned, through $500+ per month, perhaps 10 minutes per month on the phone to ask questions, talk over problems, etc. I wish I had an alternative. I hate their power over my life; but my income depends (for now) on staying with them. Wish it were not so.
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